Olivia Oduro Mensah

Recorded and processed 50+ Payment Vouchers (PVs) monthly, administered filing and scanning, and ensured organized record-keeping, improving document retrieval efficiency by 90%. Balanced imprest accounts and managed special advances, coordinating fuel purchases and accurately recording 50+ monthly fuel transactions, resulting in a 20% decrease in discrepancies. Managed the retirement of fuel purchase receipts and special advances, processing 100% of monthly withholding tax and VAT payments on time, contributing to 100% compliance with regulatory requirements.

Assisted senior surveyors in conducting inspections of 15+ ships monthly, gaining hands-on experience in assessing vessel conditions and ensuring compliance with maritime regulations, which contributed to a 100% compliance rate during audits. Inspected 100% of vessel certificates to ensure adherence to safety standards, identifying and reporting discrepancies that resulted in immediate corrective actions and enhanced safety measures.

Assisted 30+ clients monthly with insurance inquiries, providing detailed information on policy coverage options and claims processes via phone, resulting in a 90% customer satisfaction rate. Followed up with clients regarding policy renewals and claims status, achieving a 15% increase in renewal rates over the previous year. Generated initial quotes and managed policy renewals for 100+ policies, ensuring all documentation remained current and compliant, which contributed to a 25% reduction in processing time.