Amiani Beryl
Business Administration at Technical university of Kenya
Kenya
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Customer care at Mpesa Foundation Academy
I am an experienced Office Administrator and Virtual Assistant specializing in streamlining operations and supporting local businesses. I handle tasks like scheduling, data management, customer communication, and project coordination to help your business run smoothly. Reliable, adaptable, and detail-oriented, I’m here to provide professional support so you can focus on growth. Let’s work together to take your business to the next level!
Socials
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Experience
Mpesa Foundation Academy
Customer care
June 2019 - December 2020
I ensure customers receive exceptional service and address their needs promptly.
I act as a point of communication between customers and the kitchen or management.
I handle customer inquiries, complaints, and feedback professionally.
I maintain a welcoming and friendly environment for all guests.
I assist with resolving issues to ensure customer satisfaction.
I collaborate with the team to enhance the overall dining experience.
Mpesa foundation Academy
Concert Master
July 2017 - December 2020
I lead the string section and ensure coordination among players.
I act as a link between the conductor and the orchestra.
I perform violin solos when required.
I lead the orchestra in tuning before rehearsals and performances.
I provide cues and help maintain timing during performances.
I collaborate with the conductor to shape the artistic interpretation of the music.
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
English
Professional
French
Intermediate
Skills
Data Analysis and Display
Document Scanning and Processing
Microsoft Excel
Team Management
Technical / Functional Training
Communication - Keeping a Customer informed of Progress and advising on Workarounds
Organization & System Design
Word Processing
Customer Care
Problem Identification