Otieno Nyapola

Provided program support by responding to curriculum-related questions on the community support channel, ensuring learner satisfaction and timely issue resolution. Developed weekly newsletters highlighting key program updates and announcements on the community platform. Amplified community engagement by creatively designing and implementing prompts. Supported program event design and execution, ensuring smooth rollouts and positive learner experiences. Monitored community conversations to maintain a supportive and professional environment, aligning all interactions with the community code of conduct.

Oversee the strategic alignment of the PSA Supply Chain Academy with the organizationʼs goals, enhancing program offerings and student engagement. Managed the setup and content deployment of the Academyʼs Learning Management System (LMS), ensuring seamless learner experiences. Developed and implemented a comprehensive marketing strategy that increased program visibility and participation by 30%. Spearheaded the introduction of the Supply Chain Board Game in Kisumu City, attracting over 40 competitors, 5 Kenyan universities, and 3 partners. Monitored LMS analytics to track learner progress, engagement, and completion rates, resulting in a 15% improvement in program retention.

Supported effective communication across all organizational levels, facilitating timely information flow between the CEO, senior management, clients, and staff. Managed digital content across various platforms, increasing online engagement by 25% through strategic social media management and email marketing campaigns. Assisted in program management by coordinating key initiatives, ensuring milestones were met, and providing comprehensive reports that informed decision-making. Conducted research and data analysis to support the CEO in making data-driven decisions, enhancing the overall efficiency of business operations.

Managed procurement processes, including the preparation of Purchase Orders and Contracts, ensuring timely and accurate documentation. Processed invoices for goods and services, guaranteeing prompt payment and maintaining positive vendor relationships. Assisted in daily procurement functions and prepared weekly reports that informed the departmentʼs strategic decisions.