Carl Abusah

Developed training programs for finance users, reducing support requests by 40% and increasing productivity by 10%.
Built billing dashboards, cutting aged receivables by 30% and improving billing accuracy by 80%.
Led ERP implementations, achieving 85–95% client satisfaction and boosting retention by 25%.
Implemented an In-house Customer Service Module, leading to an 80% increase in support resolutions and enhanced customer satisfaction.
Automated data analysis processes, cutting report generation time by 50% and improving decision-making by 20%.
Tailored solutions to address client-specific requirements, resulting in a 15% increase in client ROI and a 10% improvement in project profitability.
Proactively engaged with clients to gather feedback and provide ongoing support.

Delivered comprehensive Salesforce solutions, enhancing opportunity tracking and sales pipeline visibility, resulting in a 20% increase in lead conversions.
Built automated workflows, reducing manual data entry by 30% and increasing operational efficiency.
Developed custom reports and dashboards for sales teams, improving forecast accuracy by 25%.
Configured Service Cloud, improving support delivery by 40% through system optimization.

Successfully led multiple ERP implementations, with 20% increase in client referrals.
Implemented standardized ERP methodologies, reducing project delivery time by 15%.
Delivered client support and training, reducing support tickets by 30%.
Directed office operations, increasing productivity by 15% while elevating client satisfaction.
Served as a liaison with headquarters, improving communication efficiency by 30%.

Vetted financial accuracy of transactions during ERP go-live, achieving a 95% accuracy rate.
Designed training programs to boost user proficiency, reducing support requests by 20%.
Spearheaded successful change management initiatives, increasing user adoption by 25%.

Prepared financial reports for accounts payable activities, ensuring accuracy and compliance.
Assisted with departmental budgets, analyzing variances for cost-saving measures.
Utilized Power BI dashboards for real-time insights, enhancing decision-making.

Developed financial analysis reports, providing insights into receivables performance.
Executed aging receivables reduction initiatives, decreasing overdue accounts by 20%.
Optimized collections processes with automated reminders, increasing efficiency by 30%.