Mercy Abok
Financial Advisor/ Tied Life Agent at ICEALION GROUP
ALX
Kenya
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ICEALION GROUP
Financial Advisor/ Tied Life Agent
June 2023 - Present
- Meeting individually with clients to determine their financial objectives, risk tolerance,
income, expenses and assets - Offering strategic advice on products and services, such as investments, insurance
coverage and debt management tools - Preparing financial documents, such as quotations, income projections and investment
reports - Maintaining compliance with all rules and regulations in the financial industry
- Identifying and pursuing potential clients to maintain a strong client base
Heliprops Limited
Flight Operations Officer and Assistant Safety and Quality Officer
June 2019 - January 2023
- Secretarial duties.
- Flight Operations, dispatch and tracking of aircraft.
- Get flight clearances from the respective Aviation and Conservation Authorities.
- Arrange hotel bookings for crew and arrange for airport transfers.
- Keep a record of daily flight logs on soft and hard copy.
- Maintain records of aircraft documents and ensure aircraft and operations documents
due for renewal are renewed in time. - Keep records of the pilot’s documentation like licences and crew fatigue andf aircraft
charter bookings. - Updating / revising of manuals according to the Kenya Civil Aviation regulations (KCARs).
- Oversight of the daily operations of charters booked.
- Make orders for stationary supplies.
- Carry out internal audits and ensure any audit findings are closed within the given time.
Kigali Marriott Hotel
Executive Administrative Assistant
May 2018 - August 2018
- Greet persons entering the office, determine nature and purpose of visit, and direct/escort
them to their destination. - Take and distribute meeting minutes to appropriate individuals.
- Handle and distribute incoming and outgoing mail.
- Create and maintain computer- and paper-based filing and organization systems for
records, reports, documents. - Prepare letters, memos and the General Manager’s expenses report.
- Manage the General Manager’s Calendar and meetings.
- Document and communicate all guest requests/complaints to appropriate personnel.
- Welcome and acknowledge all guests according to company standards, anticipate and
address guests’ service needs.
Samaritan’s Purse International Relief
Guesthouse Manager
September 2015 - January 2018
- Developed and maintained a Guesthouse guest house guideline manual and ensure it is available to all guests so that they are well informed of how to get around in the guest house.
- Manage bookings and room allocations for the Samaritan’s Purse Guesthouse and oversee check in and check out process for the guests.
- Developed and maintained standard operating procedures that will guide the management and supervision of the Guesthouse and kitchen personnel.
- In compliance with the procurement policy, source for suppliers periodically, make the necessary monthly purchase requests for food and household supplies.
- Facilitated the procurement of new equipment and furnishings for the Kitchen and Guesthouse while ensuring all are in good working order and make arrangements for repairs & maintenance where necessary.
- Oversee the safety and security needs at the Guesthouse and manage the relationship with the land lord / agent and management company.
- In an efficient manner plan and facilitate for the maintenance and repair needs of the Guesthouse
Liaise and manage relationship with vendors and suppliers. - Ensure that the Guesthouse amenities such as internet, DSTV, telephone etc., consistently works well
Prepare and provide timely monthly Guesthouse reports and quarterly room costing reports as required. - Periodically review the Weekly Work Plans of the supervised staff
Samaritan's Purse International Relief
Scheduler/ Flight Follower
May 2013 - September 2015
- Provide efficient flight planning by responding to request promptly and assigning crew
and aircraft for the flight. - For safety and efficiency coordinate with the Director of Maintenance to ensure a
serviceable aircraft is assigned for a flight. - Check Schedule for errors and correct on the scheduling section of CAMP scheduling
program to provide pilots with perspective on the schedule and flight planning - Cut company expenses by acquiring all the relevant over flight and landing permissions.
- Arrange crew accommodation and airport transfers.
- Co-ordinate with ground operations staff on preparation of flight plans and passenger
manifest. - Flight monitoring via VHF, HF radios and aircraft tracking program called Sky Connect
Titan Air Limited
Flight Operations Officer
August 2008 - May 2013
- Get flight clearances from the respective Aviation and Conservation Authorities
- Arrange hotel bookings for crew and arrange for airport transfers.
- Co-ordinate with ground operations staff on preparation of flight plans and passenger manifest.
- Co-ordinate fueling and loading of aircraft with ground crew.
- Flight Monitoring through VHF radio and aircraft tracking program called Indigo Sat and Osprey.
- Keep a record of daily flight logs.
- Maintain records of aircraft documents and ensure aircraft and operations documents due for renewal are renewed in time.
- Keep records of the pilot’s documentation and crew fatigue forms.
- Keep a record of aircraft charter bookings.
- Making sure all invoices are sent out in time and follow up on payment.
- Updating / revising of manuals according to the Kenya Civil Aviation regulations (KCARs).
- Oversight of the daily operations of any charters booked.
- Make orders for stationary supplies.
- Following up on maintenance work done to be done on the aircraft.
- Stand in at reception in the absence of the Receptionist
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
English
Professional
French
Beginner
Swahili
Professional
Skills
Customer Engagement
Scheduling
Report Writing
Presentation Applications like MS PowerPoint
Inbound Calls, Handling of
Filing
Travel Arrangements
Data Entry
Time Management
Problem Analysis
Communication between various layers
Communication - Keeping a Customer informed of Progress and advising on Workarounds
Flight Dispatch
Calendar Management
Virtual Assistant