Valerie Philip

Led and supported virtual assistant trainees by facilitating discussions, answering questions, and providing resources to enhance engagement and understanding. Organized study sessions, shared best practices, and encouraged peer learning to foster a collaborative and supportive learning environment. Managed communication channels and offered guidance on key program modules, contributing to the participants' success and progress.

Supported the onboarding process for over 200 pastry chefs, ensuring effective integration with comprehensive training resources. Handled 150+ inquiries weekly from pastry chefs, providing timely solutions to operational challenges and achieving a 95% satisfaction rate. Managed communication between chefs and internal teams, ensuring timely resolution of needs and concerns. Assisted in refining onboarding materials and processes, improving efficiency and chef satisfaction.

Assisted in managing calendars, scheduling appointments, and organizing meetings for 2-3 clients weekly. Handled incoming and outgoing correspondence, ensuring timely responses and effective communication. Maintained and organized digital files, enhancing office efficiency and accessibility.

Responded to customer inquiries via email, phone, and chat, providing timely and professional assistance. Troubleshot and resolved customer issues, contributing to a high customer satisfaction rate. Collaborated with the support team to streamline processes, improving overall service delivery.