Jennifer Ikeokwu
SEO Content Creator at Extern
ALX
Nigeria
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SEO Content Creator at Extern
Customer-centric professional with over two years of experience in customer service and administrative support. Proven track record of increasing customer satisfaction through effective communication and problem-solving. Skilled in leveraging digital tools like Excel, Google Sheets, and AI to streamline operations. I am a content writer focused on creating engaging content that ranks on search engines. I am eager to bring my expertise in efficient task management and client service excellence to drive success in my next role.
Socials
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Experience
Extern
SEO Content Creator
May 2024 - Present
Identified keywords relevant to the company and industry
Conducted comprehensive keyword analysis using specialized SEO tools
Analyzed keyword metrics for strategic categorization
Crafted SEO-optimized blog posts using AI content generator
Represented Extern as an Ambassador
Proofread and edited written content
BlueRidge Microfinance Bank
Customer Service Personnel | Loan Officer
January 2019 - December 2021
Delivered exceptional customer service
Improved customer satisfaction rate
Achieved call resolution rate targets
Collaborated with cross-functional teams
Maintained accurate customer loan records
Met loan recovery KPIs
Guided customers through technical issues
Contributed to continuous process improvement
Education
Virtual Assistant Programme
ALX
Graduated in 2024
ALX
Graduated in 2024
Artificial Intelligence
ALX
Graduated in 2024
Certificates & Badges
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Projects
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Languages
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Skills
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