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Yebegaeshet Nahusenay

Yebegaeshet Nahusenay

Section Head – CBS Management and Support at Berhan Bank

Computer Science at St. Marry’s University

Ethiopia

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Hi, I'm Yebegaeshet Nahusenay!

Section Head – CBS Management and Support at Berhan Bank

Dynamic, results-driven Acting Service Desk Division Manager with a decade of experience in delivering optimal assistance to senior management and providing superior customer service. Proven track record of serving as a pillar of support and motivation, ensuring excellent workflow and productivity as an IT Support Section Head. As an ICT Teacher, facilitated meaningful learning experiences and demonstrated in-depth knowledge of subjects taught. AICE Certified and McKinsey Forward Program Alumnus with expertise in CBS and Risk Management, adept in project management and fintech. Skilled in analytical thinking, project management, and effective communication, with a strong commitment to equal opportunity and diversity.

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Experience

Education

Certificates & Badges

No certificates or badges added

Projects

No projects added

Languages

English

Skills

Reporting and Analysis

Coordination

Data Analysis

Technical Writing

Editing

Project Management

Risk Assessment

Project Planning

Content Creation

Incident Management

Stakeholder Engagement

Report Writing

Documentation and Record Keeping

Proofreading

Risk Management

Customer Support

Virtual Administrative Support

Problem Management

Task Management

Quality Assurance

Email Applications like Outlook, Gmail

IT Service Management

Goal Setting

Compliance Management

Supportive Services

Agile Project Management

Issue Resolution

Tracking Activity and Results

Virtual Assistant

Strategic Communication

Agile Methodologies

Complaint Resolution

Delegation

Case Management

Process Improvement

Stakeholder Communications

Communication

Client Relationship

Team

Workflow

Project Execution

Task

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