Ilerioluwa Akinola
IT Engineering at Tshwane University of Technology
South Africa
Hi, I'm Ilerioluwa Akinola!
Content Manager at ACOMART Media Group LLC
Certified Junior Network Technician with hands-on experience in AWS resource administration and customer support. Skilled in technical troubleshooting and customer engagement. Committed to delivering excellent user experiences and solving technical issues efficiently.
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Experience
ACOMART Media Group LLC
Content Manager
July 2020 - December 2022
Managed client onboarding processes and provided ongoing customer support, ensuring client satisfaction and retention.
Developed technical guides to assist clients in utilizing products effectively.
Collaborated with development teams to support and conduct testing of SaaS products, enhancing service delivery.
Utilized AWS S3 and Batch for content management, overseeing the transcription of new materials.
Enhanced customer experience by organizing and structuring the content backlog, improving accessibility and usability.
Led quality control initiatives for incoming and outgoing content, maintaining high standards to meet client expectations.
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