Clare G
Technical Support Intern at Softcom Business Solutions
Data Science at Alx Africa
Kenya
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Technical Support Intern at Softcom Business Solutions
Highly motivated and detail-oriented data enthusiast with a background in software engineering and data science. Skilled at utilizing diverse data sets and applying machine learning to uncover actionable insights, optimize processes, and develop predictive models. Excellent technical aptitude and knowledge of programming languages, data analytics, statistical analysis, and data visualization. Eager to learn new skills and take on challenging tasks to drive continuous improvement and innovation.
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Experience
Softcom Business Solutions
Technical Support Intern
August 2024 - Present
Provide essential technical support to hospital staff, ensuring smooth operation and user proficiency with the Hospital Management Information System (HMIS).
Train staff on HMIS functionalities, enhancing workflow efficiency and user competency.
Resolve technical issues promptly, minimizing disruptions and improving system reliability.
Collaborate with departments to address emerging technical challenges and optimize system usage.
Softcom Business Solutions
Technical Support Intern
August 2024 - Present
Train staff on HMIS functionalities, enhancing workflow efficiency and user competency.
Resolve technical issues promptly, minimizing disruptions and improving system reliability.
Collaborate with departments to address emerging technical challenges and optimize system usage.
Meriskill
Data Analyst Intern
December 2023 - January 2024
Analyzed customer data and identified patterns for targeted marketing strategies.
Utilized Python for data extraction, cleaning, and analysis.
Created visualizations to present insights into customer preferences and purchasing behaviors.
Developed dashboards using Power BI to visualize key HR metrics.
Meriskill
Data Analyst Intern
December 2023 - January 2024
Analyzed customer data and identified patterns for targeted marketing strategies.
Utilized Python for data extraction, cleaning, and analysis.
Created visualizations to present insights into customer preferences and purchasing behaviors.
Developed dashboards using Power BI to visualize key HR metrics.
Softcom Business Solutions
Software Engineering Intern
April 2022 - August 2022
Played a crucial role in the implementation of a new system, ensuring seamless integration and optimal functioning.
Monitored call volumes, reduced call handling time by 25%.
Maintained process documentation with 100% compliance.
Conducted training sessions, resulting in a 98% improvement in technical skills and provided immediate technical support.
Softcom Business Solutions
Software Engineering Intern
April 2022 - August 2022
Monitored call volumes, reduced call handling time by 25%.
Maintained process documentation with 100% compliance.
Conducted training sessions, resulting in a 98% improvement in technical skills and provided immediate technical support.
Education
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Languages
English
Professional
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