Rukayat Olabisi Yusuf
Business Administration at University of Lagos
Nigeria
Hi, I'm Rukayat Olabisi Yusuf!
Product Manager at Craftisan
I am passionate about product thinking and understanding users. My prioritization skills directly impact the success of products, efficiency of my team and also productivity.
Socials
No social links added
Experience
Craftisan
Product Manager
January 2024 - January 2025
Conducted market research, competitive analysis and user feedback synthesis to identify growth opportunities. Gathered insights from customer feedback, surveys, and support tickets to enhance product offerings. Presented product updates, roadmaps, and insights to executives and leadership teams. Worked closely with stakeholders, leadership, and customers to ensure alignment on product goals.
Nigerian Association of Road Transport Owners (NARTO)
Confidential Secretary
January 2022 - January 2024
Managed and safeguarded highly sensitive and confidential information, ensuring data security and discretion. Provided executive-level administrative support, including scheduling meetings, managing correspondence, and preparing reports. Handled confidential communications and maintained records with strict confidentiality protocols. Acted as a liaison between executives and internal/external stakeholders to ensure smooth communication. Organized and maintained an efficient filing system for confidential records and documentation.
Precise Financial Systems
Sales Executive
January 2019 - January 2020
Developed and maintained strong relationships with new and existing clients to drive sales growth. Identified potential business opportunities and generated leads through various sales strategies. Conducted market research to analyze competitors, industry trends, and customer needs. Presented and demonstrated products to prospective clients, addressing their concerns effectively. Negotiated and closed deals, ensured revenue targets were consistently met.
Precise Financial Systems
Customer Service Representative
January 2017 - January 2019
Provided exceptional customer support by addressing inquiries, resolving complaints, and offering product solutions. Assisted customers via phone, email, chat, and in-person interactions to ensure a seamless service experience. Maintained a high level of professionalism and empathy when dealing with customer concerns. Met and exceeded key performance indicators (KPIs), including response time, resolution rate, and customer satisfaction scores.
Precise Financial Systems
Front Desk/Inside Sales Account Rep
January 2015 - January 2017
Welcomed and assisted visitors, clients, and guests in a professional and friendly manner. Managed the front desk operations, including answering phone calls, emails, and in-person inquiries. Conversant with sales processes. Identified potential leads through online browsing, social engagement, journals, and dailies. Routed inward service requests, inquiries, and complaints to appropriate officer(s).
I. Alabi & Sons
Personal Assistant/Secretary
January 2011 - January 2014
Provided high-level administrative support to executives, ensuring efficient daily operations. Managed calendars, scheduled appointments, and coordinated meetings, travel arrangements, and events. Organized and maintained filing systems, records, and databases for quick access. Screened calls, emails, and visitors, prioritizing urgent matters and responding on behalf of executives when necessary. Assisted in personal tasks such as booking reservations, shopping, and event planning.
Education

Business Administration
University of Lagos
Graduated in 2018

Business Administration
University of Lagos
Graduated in 2017
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
No languages added
Skills
No skills added
Ready for a personalized experience? We use cookies and similar technologies to tailor our site just for you. By clicking 'Accept', you're giving us the thumbs up to use cookies and similar technologies. 🍪