Meshack James
Chief Executive Officer at Angel Smile Initiative
Institute of Advanced Technology
Kenya
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Earn your badgeHi, I'm Meshack James!
Chief Executive Officer at Angel Smile Initiative
I am Meshack Nyaberi, a passionate social entrepreneur, innovator, and NGO enthusiast dedicated to driving sustainable change through impactful social enterprise models. As CEO of Angel Smile Initiative in Kenya, I lead initiatives in youth empowerment, financial inclusion, and climate resilience, all aligned with the UN Sustainable Development Goals (SDGs). My innovative nature led to the creation of the award-winning KipajiKazi model, fostering economic independence for young people and recognized with the 2023 Social Impact Prize Africa. As Ambassador for Africa Social Enterprise Workshop Africa, I champion solutions to pressing social challenges and empower communities through sustainable, innovative approaches.
Socials
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Experience
Angel Smile Initiative
Chief Executive Officer
January 2020 - Present
Developed and led innovative programs, such as the KipajiKazi model, empowering youth with skills and economic opportunities.
Champion environmental sustainability by incorporating climate resilience into social enterprise projects, addressing climate change alongside community impact.
Design and implement initiatives promoting access to education, poverty reduction, and economic inclusion for underserved communities.
Represent Angel Smile Initiative in advocating for innovation and entrepreneurship policies at the national level, helping shape policies that support sustainable, community-driven solutions.
Foster partnerships with local and international stakeholders, enhancing collaborative efforts to address pressing social challenges.
Oversee budgeting, fundraising, and resource allocation, ensuring sustainability and maximizing the impact of Angel Smile Initiative’s programs.
Micro Mobile Limited
Product Development and Innovation Manager
January 2014 - December 2020
Led the development and rollout of mobile money solutions, enhancing financial inclusion and accessibility.
Conducted market research to identify customer needs, informing the design and positioning of new financial products.
Coordinated with technical and sales teams to ensure seamless product launches and effective customer support.
Safaricom PLC
Customer Experience Assistance
January 2010 - December 2013
Enhanced user experience by implementing customer feedback, refining mobile money products for improved satisfaction and engagement.
Provided exceptional customer service, addressing inquiries and resolving issues to enhance user satisfaction.
Contributed innovative ideas to improve customer support processes, streamlining service delivery and boosting efficiency.
Worked closely with teams to align customer feedback with product and service enhancements, supporting Safaricom’s commitment to innovation.
Education
Certificates & Badges
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Projects
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Languages
English
Professional
Swahili
Native
Skills
Sales & Marketing, Banking
Improvising / Innovating
Entrepreneur Coach
Communication - Keeping a Customer informed of Progress and advising on Workarounds
Develop Retention Strategies
Creating Campaign Plan and Calendar