Joan Nkirote

Managing different client portfolios and actively following through to ensure clients are onboarded within the required service level agreement.
Responsible for on-time and effective customer order processing and ensuring the order-to-service level agreement is in line with the agreed service level agreement. This has promoted efficient and prompt service delivery.
Training and capacity development hence promoting a culture of excellence.
Supporting the management in ensuring the teams run effectively hence promoting a culture of collaboration and teamwork.
Collecting weekly sales data, preparing, reports, and presenting them to our managers for review.
I optimized communications to achieve customer retention and loyalty on the various CRM channels (E-mails, SMS, Push notifications) by 90%.
Representing the organization’s brand by acting as a point of contact between the organization and our clients.
Preparing reports, Correspondence, and presentation materials.

Inspection of goods and services from suppliers to ensure they meet the required criteria.
Carrying out weekly cycle counts.
I managed the stock transactions using the ERP system (Pharma-core) which made it easier to prepare stock balances and identify any variances in the system.
Ensuring appropriate stock levels are maintained always to avoid stockouts.
I ensured efficient and cost-effective sourcing of medical supplies.
Receiving all payments in form of cash, cheques, and banking the money accordingly.

Managing different client portfolios and actively following through to ensure clients are onboarded within the required service level agreement.
Responsible for on-time and effective customer order processing and ensuring the order-to-service level agreement is in line with the agreed service level agreement. This has promoted efficient and prompt service delivery.
Training and capacity development hence promoting a culture of excellence.
Supporting the management in ensuring the teams run effectively hence promoting a culture of collaboration and teamwork.
Collecting weekly sales data, preparing, reports, and presenting them to our managers for review.
I optimized communications to achieve customer retention and loyalty on the various CRM channels (E-mails, SMS, Push notifications) by 90%.
Representing the organization’s brand by acting as a point of contact between the organization and our clients.
Preparing reports, Correspondence, and presentation materials.