Laith Abdallah

Assist in managing and supervising staff members, including hiring, training, and scheduling
Maintain a strong focus on guest satisfaction by addressing concerns, resolving complaints, and ensuring exceptional service standards are met
Collaborate with the Director of Hospitality to oversee daily operations
Assist with budget planning and control
Implement and enforce quality assurance programs
Facilitate training programs to enhance employee skills and knowledge
Collaborate with other departments to develop and implement strategies that enhance guest experiences
Monitor inventory levels and ensure adequate supplies are available
Ensure compliance with relevant industry regulations
Prepare regular reports on operational and financial performance

Assisting guests with their requests, inquiries, and complaints
Training and supervising the guest relations team
Collecting and analyzing guest feedback
Building and maintaining relationships with regular and VIP guests
Coordinating and organizing special events
Monitoring the quality of service provided
Handling guest complaints, emergencies, and other challenging situations
Developing and managing guest loyalty programs
Ensuring compliance with relevant industry regulations
Preparing regular reports on operational and financial performance

Menu Planning
Purchasing and Inventory Management
Staff Management
Quality Control
Financial Management
Customer Service
Compliance and Safety
Event Planning and Coordination

Operations Management
Staff Management
Customer Service
Bar Menu Development
Sales and Promotion
Quality Control
Financial Management
Vendor and Supplier Relations
Training and Development
Compliance

Staff management
Customer service
Bar operations
Drink preparation and mixology
Compliance with regulations
Cash handling and financial management
Bar maintenance and cleanliness
Marketing and promotions
Training and development
Safety and security