Hassaan ahmed

Designed client solutions by creating workflow automations using third part integrations and GPT based tools securing deals worth $117,000.
Ensured a 20% decrease in turnaround time for client specific product development programs by serving as point of contact between client and internal tech team.
Owner for 5 client portfolios worth $100k ensuring smooth implementation and continuous support, with a 100% customer retention over a 1-year timeline.
Designed the platform’s overall workflow automation user flow, resulting in a 1.7x increase in user signup.
Created and wire framed the functionality for having pre-configured workflow automation templates that increased the speed of building automations by 2x and slashed work hours by 30%.
Executed a value-based cohort analysis to adjust product pricing by 18%, bringing in incremental revenue of $50k p.a.

• Designed client solutions by creating workflow automations using third part integrations and GPT based tools securing deals worth $117,000.
• Ensured a 20% decrease in turnaround time for client specific product development programs by serving as point of contact between client and internal tech team.
• Owner for 5 client portfolios worth $100k ensuring smooth implementation and continuous support, with a 100% customer retention over a 1-year timeline.
• Designed the platform’s overall workflow automation user flow, resulting in a 1.7x increase in user signup.
• Created and wire framed the functionality for having pre-configured workflow automation templates that increased the speed of building automations by 2x and slashed work hours by 30%.
• Executed a value-based cohort analysis to adjust product pricing by 18%, bringing in incremental revenue of $50k p.a.

Reduced backup deployment costs by 50% by identifying process repetitions via bottleneck analysis.
Improved Net Margin by 20% across Pakistani market by conducting a vehicle-level profitability analysis and introducing cost optimization measures.
Consolidated B2B and B2C operations, enabling cross utilization and 33% reduction in staff costs.
Improved driver net payouts by 17% by introducing lead time and success rate-based bonus policy.
Lead SWVL operations launch in tier 2 cities, maintained a positive gross recovery rate while increasing operations footprint by 15%.
Led B2C experience initiatives focused on improving CSAT score by 2 points across tier 1 cities.

• Reduced backup deployment costs by 50% by identifying process repetitions via bottleneck analysis.
• Improved Net Margin by 20% across Pakistani market by conducting a vehicle-level profitability analysis and introducing cost optimization measures.
• Consolidated B2B and B2C operations, enabling cross utilization and 33% reduction in staff costs.
• Improved driver net payouts by 17% by introducing lead time and success rate-based bonus policy.
• Lead SWVL operations launch in tier 2 cities, maintained a positive gross recovery rate while increasing operations footprint by 15%.
• Led B2C experience initiatives focused on improving CSAT score by 2 points across tier 1 cities.

Reduced seller onboarding time by 25% through E2E process optimization of the sign-up journey.
Scoped out, designed and implemented the for-platform’s language localization using a project management framework, aimed to increase user base in Pakistan by 20% tapping into tier 2 markets.
Executed a chatbot performance improvement plan resulting in 7% increase in session resolution rate and decrease in “unsatisfied rating” by 3%

• Reduced seller onboarding time by 25% through E2E process optimization of the sign-up journey.
• Scoped out, designed and implemented the for-platform’s language localization using a project management framework, aimed to increase user base in Pakistan by 20% tapping into tier 2 markets.
• Executed a chatbot performance improvement plan resulting in 7% increase in session resolution rate and decrease in “unsatisfied rating” by 3%

Enhanced stock liquidation by 10% and saved $2k inventory costs through optimized store planning in KLI.
Led the launch of a new sub-category contributing 15% to overall sales and 17% to product assortment.
Increased in-store conversion by 8% by applying the “free flow store layout” principle.

• Enhanced stock liquidation by 10% and saved $2k inventory costs through optimized store planning in KLI.
• Led the launch of a new sub-category contributing 15% to overall sales and 17% to product assortment.
• Increased in-store conversion by 8% by applying the “free flow store layout” principle.