Hassaan ahmed
Sr. Program Manager - Product and Solutions at Beam AI - Pakistan
Business Administration at Institute of Business Administration (IBA), Karachi
Pakistan
Hi, I'm hassaan ahmed!
Sr. Program Manager - Product and Solutions at Beam AI - Pakistan
I am passionate about building products and solutions that solve real-world problems and create value for users and stakeholders. As a Senior Program Manager at Beam, I work on workflow automation using Generative AI, that transforms how businesses operate and communicate. Over the course of my career, I have led and executed various projects that improved the operational and financial performance by contributing across various ambits including program management, product development, cost reduction, and customer experience.
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Experience
Beam AI - Pakistan
Sr. Program Manager - Product and Solutions
November 2022 - Present
Designed client solutions by creating workflow automations using third part integrations and GPT based tools securing deals worth $117,000. Ensured a 20% decrease in turnaround time for client specific product development programs by serving as point of contact between client and internal tech team. Owner for 5 client portfolios worth $100k ensuring smooth implementation and continuous support, with a 100% customer retention over a 1-year timeline. Designed the platform’s overall workflow automation user flow, resulting in a 1.7x increase in user signup. Created and wire framed the functionality for having pre-configured workflow automation templates that increased the speed of building automations by 2x and slashed work hours by 30%. Executed a value-based cohort analysis to adjust product pricing by 18%, bringing in incremental revenue of $50k p.a.
Beam AI
Sr. Product Manager – Solutions and Growth
November 2022 - Present
- Designed client solutions by creating workflow automations using third part integrations and GPT based tools securing deals worth $117,000.
- Ensured a 20% decrease in turnaround time for client specific product development programs by serving as point of contact between client and internal tech team.
- Owner for 5 client portfolios worth $100k ensuring smooth implementation and continuous support, with a 100% customer retention over a 1-year timeline.
- Designed the platform’s overall workflow automation user flow, resulting in a 1.7x increase in user signup.
- Created and wire framed the functionality for having pre-configured workflow automation templates that increased the speed of building automations by 2x and slashed work hours by 30%.
- Executed a value-based cohort analysis to adjust product pricing by 18%, bringing in incremental revenue of $50k p.a.
SWVL - Pakistan
Program Manager - Global Operations & Experience
February 2022 - November 2022
Reduced backup deployment costs by 50% by identifying process repetitions via bottleneck analysis. Improved Net Margin by 20% across Pakistani market by conducting a vehicle-level profitability analysis and introducing cost optimization measures. Consolidated B2B and B2C operations, enabling cross utilization and 33% reduction in staff costs. Improved driver net payouts by 17% by introducing lead time and success rate-based bonus policy. Lead SWVL operations launch in tier 2 cities, maintained a positive gross recovery rate while increasing operations footprint by 15%. Led B2C experience initiatives focused on improving CSAT score by 2 points across tier 1 cities.
Swvl
Program Manager - Global Operations & Experience
February 2022 - November 2022
- Reduced backup deployment costs by 50% by identifying process repetitions via bottleneck analysis.
- Improved Net Margin by 20% across Pakistani market by conducting a vehicle-level profitability analysis and introducing cost optimization measures.
- Consolidated B2B and B2C operations, enabling cross utilization and 33% reduction in staff costs.
- Improved driver net payouts by 17% by introducing lead time and success rate-based bonus policy.
- Lead SWVL operations launch in tier 2 cities, maintained a positive gross recovery rate while increasing operations footprint by 15%.
- Led B2C experience initiatives focused on improving CSAT score by 2 points across tier 1 cities.
Daraz, Alibaba Group - Pakistan
Project Manager - Customer & Seller Experience
October 2020 - February 2022
Reduced seller onboarding time by 25% through E2E process optimization of the sign-up journey. Scoped out, designed and implemented the for-platform’s language localization using a project management framework, aimed to increase user base in Pakistan by 20% tapping into tier 2 markets. Executed a chatbot performance improvement plan resulting in 7% increase in session resolution rate and decrease in “unsatisfied rating” by 3%
Daraz (Alibaba Group)
Project Manager - Customer & Seller Experience
October 2020 - February 2022
- Reduced seller onboarding time by 25% through E2E process optimization of the sign-up journey.
- Scoped out, designed and implemented the for-platform’s language localization using a project management framework, aimed to increase user base in Pakistan by 20% tapping into tier 2 markets.
- Executed a chatbot performance improvement plan resulting in 7% increase in session resolution rate and decrease in “unsatisfied rating” by 3%
Khaadi - Pakistan
Management Trainee
July 2019 - October 2020
Enhanced stock liquidation by 10% and saved $2k inventory costs through optimized store planning in KLI. Led the launch of a new sub-category contributing 15% to overall sales and 17% to product assortment. Increased in-store conversion by 8% by applying the “free flow store layout” principle.
Khaadi
Management Trainee
July 2019 - October 2020
- Enhanced stock liquidation by 10% and saved $2k inventory costs through optimized store planning in KLI.
- Led the launch of a new sub-category contributing 15% to overall sales and 17% to product assortment.
- Increased in-store conversion by 8% by applying the “free flow store layout” principle.
Education
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Projects
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Languages
Arabic
Intermediate
English
Professional
Sindhi
Native
Urdu
Native
Skills
No skills added
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