Gordana Rstic

Performed duties while following safety and security SOPs, and service delivery standards Collaborated with the catering team to ensure smooth in-flight service Managed in-flight services efficiently by providing necessary resources to the team while ensuring consistency Provided support and mentored colleagues new to the role, contributing to their professional development Received performance recognition from team members and supervisors for excellent planning and organising skills (galley management) Provided attentive and personalised service, anticipated customer needs and demonstrated excellent knowledge of the available products Successfully managed challenging situations and addressed customer concerns, effectively preventing potential escalation

Assisted with the execution of daily operations while directing and coordinating the work of team members Handled payments and end-of-day reports, tracked inventory, and collaborated with suppliers