Debbie Ramahuta
Information Communications Technology at PC Training and Business College
South Africa
Hi, I'm Debbie Ramahuta!
Customer Care and ICT Contractor at SASSA (Gauteng Regional Office)
A dynamic and meticulous Technical and Administrative Associate with over 6 years of experience in technical support, customer service, and administrative efficiency. My academic foundation in Information Technology, coupled with certification in IT Support Technical Skills, underpins my technical ability across a range of software and hardware solutions. My roles have proved a commitment to exemplary customer service, notably in IT Support and Contractor positions, where I ensured customer satisfaction through effective problem-solving and empathetic communication. Although my experience is not directly in sales, the skills developed through customer care roles have honed my ability to understand and meet client needs, a fundamental aspect of sales success. My ability to troubleshoot, manage data, and maintain PoPI Act awareness reflects a comprehensive skill set beneficial in technical, administrative, and customer-facing environments.
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Experience
SASSA (Gauteng Regional Office)
Customer Care and ICT Contractor
October 2022 - March 2023
Connected desktops to the server ensuring seamless integration within the network infrastructure. Troubleshot desktop and network issues, efficiently resolving problems to support best performance. Prepared and configured electronics for high-level meetings and training sessions, contributing to the smooth execution of company events.
Divergent Virtual Services
Junior IT Support Technician
March 2018 - March 2022
Monitored system performance for end-users, ensuring reliable and consistent operational efficiency. Installed and configured software and hardware, setting up user accounts and workstations to perfect workplace productivity. Upgraded systems and troubleshoot network issues, enhancing system functionality and reducing downtime.
Chipu Attorneys & Conveyancers
Lead Conveyancing Secretary
December 2015 - May 2017
Managed the director's diary and drafted essential legal documents, easing efficient office management and client communication. Mediated between clients, vendors, and attorneys, ensuring smooth transactions and clear communication throughout legal processes. Managed petty cash and performed various administrative duties, supporting the office's daily operations and monetary management.
Gauteng Health Department (Phola Park Clinic)
Data Capturer Clerk
December 2014 - November 2015
Secured and managed data, adhering to procedures for uploading and transmitting sensitive information. Collected, collated, and provided feedback on data, producing prompt reports to support decision-making processes. Ensured the safe storage and confidentiality of records/data, keeping ambitious standards of data management and protection.
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