James Arthur
Public Health at Presbyterian University Ghana
Ghana
Hi, I'm James Arthur!
Customer Service Advisor (Contract) at Concentrix+Webhelp
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Experience
Concentrix+Webhelp
Customer Service Advisor (Contract)
October 2023 - January 2024
Responded to customer complaints Escalated problems to the technical team or other members of the product team Updated customer information in the company database Provided information about new and existing products and services Tracked and processed new orders and refunds Made sales and processing payments, when necessary Performed administrative tasks as assigned by the Supervisor
Ghana Health Service (Weija-Gbawe Municipal / Accra Metropolitan Health Directorate)
Public Health Trainee/Health Services Administrator (Apprenticeship)
October 2022 - January 2023
Day to Day administrative procedures Provided leadership and supervisory role in the execution of health programs and activities in the district Ensured the implementation of decisions of the District Health Committee Planned and organized human and material resource for health service delivery Investigate disease outbreaks Ensured Emergency preparedness from a public health perspective Monitored the implementation of both the clinical and public health interventions in the district including; communicable disease control, surveillance and contact tracing, rch, nutrition and health promotion
Korle-Bu Teaching Hospital
Health Services Administrator (Trainee)
October 2021 - September 2022
Responsible for day-to-day administrative procedures Ensured the provision of all support services necessary for quality healthcare delivery Directed, supervised and evaluated the work activities of administrative and other support service staff Assisted in implementing and monitoring policies, procedures and performance standards for administrative and other support staff for quality health service delivery Monitored the efficient use of health resources and reported on them Coordinated and collated annual work plans and periodic operational reports on service delivery Assisted in facilitating the orientation, appraisal and training of personnel Promoted the implementation of the patient charter, code of ethics and disciplinary procedures and other relevant legislation in the health institution Facilitated the implementation of maintenance programmes for physical assets of the health institution to prevent untimely breakdown of buildings, equipment, transport of the facility Ensure maintenance of a healthy and aesthetic environment for the personnel and clients Participated in multi-professional meetings and conferences as required Ensured effective dissemination of information on health administrative issues to staff and clients in the facility Convened and contributed at management meetings at the facility
International Model United Nations
IMUN Campus Ambassador (Intern)
November 2020 - December 2020
Promoted IMUN Online conference among peers as well as in different schools & get registrations for the conference Informed students about International Model United Nations conferences and how MUNs play an important role in learning different essential skills like Negotiation, Diplomacy, Leadership, etc. Acted as a brand ambassador of international MUN and promote social media as well as through different channels Assisted in driving registrations for IMUN online conference
Education
Certificates & Badges
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Projects
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Languages
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Skills
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