Abdulhakim Sirajudeen

Managed strategic relationships with Vodafone’s clientele, enhancing services and fostering collaboration with sales teams.s Provided essential assistance in crafting global proposals, integrating localised service components. Delivered comprehensive service updates and monitored performance, ensuring adherence to SLA metrics. Demonstrated commitment to customer satisfaction and excellence in demanding environments. Orchestrated store operations, surpassing sales targets, and driving customer engagement through effective strategies. Led a customer-centric team, offering coaching and managing inventory to optimise stock levels. Initiated marketing campaigns to increase foot traffic and enhance store visibility Facilitated cross-departmental collaboration, optimising operational efficiency and fostering seamless communication.

Consistently achieved KPI targets, providing leadership to ensure team alignment with company goals. Ensured exceptional customer service and compliance with Health & Safety regulations. Motivated and managed the team to drive sales and uphold high standards. Utilised computerised systems for efficient stock monitoring and ordering. Planned and executed sales promotions and events to enhance revenue. Demonstrated ownership in driving excellence and outlining strategies for success. Actively participated in managerial meetings, contributing insights and recommendations. Handled customer queries, complaints, and feedback professionally. Stepped up to lead in the absence of the Area Manager. Managed recruitment, training, and leadership of a diverse team. Analysed sales data to forecast future volumes.

Oversaw recruitment, training, and maintained product quality through regular inspections. Organised sales promotions, provided responsive customer service, and forecasted staffing needs for optimal scheduling. Analysed sales data, controlled budgets, and delivered reports to senior executives. Demonstrated effective leadership, ensuring compliance with retail laws and regulations, implementing marketing strategies, and offering coaching opportunities. Prioritised safety for staff and customers, led membership engagement initiatives, and cultivated local relationships. Efficiently managed store operations, including area leakage control measures.