Timothy Griffins Manyonge
Application Support & Quality Assurance - Business Analysis (C&BC) at Kenya Revenue Authority (KRA)
Business Information Technology at Jomo Kenyatta University of Agriculture and Technology
Kenya
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Earn your badgeHi, I'm Timothy Griffins Manyonge!
Application Support & Quality Assurance - Business Analysis (C&BC) at Kenya Revenue Authority (KRA)
A results-driven IT professional with a B.Sc. in Information Technology and over two years of experience in IT support, network administration, and technical troubleshooting. Adept at network configuration, service desk operations, and automation tools. Passionate about leveraging technology to enhance system efficiency, security, and customer satisfaction.
Experience
Kenya Revenue Authority (KRA)
Application Support & Quality Assurance - Business Analysis (C&BC)
February 2025 - Present
Conduct functional, system integration, and user acceptance testing (UAT)
Collaborate with stakeholders to gather, document, and analyze system requirements
Provide technical support and troubleshoot issues in core business applications
Implement automated testing strategies
Ensure applications align with legal, security, and compliance requirements
Work closely with developers, tax officers, and IT teams
ICT Authority (PDTP) | Commission on Revenue Allocation
Intern – Network Support
December 2023 - November 2024
Provided technical support for ICT operations
Assisted in network configuration, troubleshooting, and performance monitoring
Implemented security measures
Supported network infrastructure upgrades and optimization
Education
Certificates & Badges
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Projects
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Languages
English
Intermediate
Skills
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