Selima Alhassan Nakro

Receiving, processing checks, payments and managing till limits
Dealing with customer inquiries
Checking the accuracy of checks, passbooks and creating new customer accounts
Handling cash, payable and deposits of susu and loan repayment
Assist in all transactional services including bank deposits, monetary withdrawals, financial transfers and other business transactions
Updating customer passbook records and compiling monthly filings
Communicate important feedback from customers internally
Performing general administrative task

Developed and managed a $1 million department budget successfully reducing operational expenditure by 20% and executing multiple projects on time and under budget
Led in the design, draft and adoption of a corporate services manual bringing order to a chaotic system significantly reducing operational inefficiencies and streamlining corporate processes.
Successfully led in the planning and execution of multiple projects as a facilitator actively engaged in managing internal and external stakeholders and partners leading to multiple project successes.
Led in defining company and departments OKRs and setting up channels for monitoring and evaluation and ensuring business needs are met leading to a better understanding of company goals and direction which was regularly confirmed through surveys.
Acted as interim Head of Finance Department providing financial leadership and aligning business and financial strategy to business growth through supporting with monthly financial analysis results and variance analysis reviews and facilitated annual budgeting process leading to successful accountability of financial systems

Revamped databases and document templates enhancing the effectiveness of administrative processes and ensuring clear planning, reporting and communication amongst internal teams and partners which increased productivity.
Orchestrated a new administrative system by developing and successfully rolling out standard operational procedures and workflow processes which cut service processing time by 50% and more timely insights in organizational performance in sales, supply chain, finance, procurement and human resources.
Improved business operations by streamlining vendor/supplier relations and execution of cost reduction initiatives leading to a reduction in operational expenditure.
Managed the structural and operational integrity of 7 office complexes, guesthouse and warehouse facilities by planning and coordinating all services including inspections, supplies, regulatory compliance and control of resource allocation ensuring ongoing optimal productivity and cost effectiveness.
Drafted, negotiated and monitored up to 4 commercial contracts worth $1.2 million and agreements as a facilitator overseeing contract administration, project implementation, coordination and reporting to stakeholders leading to successful development of ongoing relationships.
Successfully accomplished PR initiatives and company events by collaborating in coordinating business development events, product launches, board meetings, workshops, quarterly and annual meetings which enhanced communication, brand awareness and fostering a sense of teamwork.

Provided general administrative support to 3 executive managers and the CEO by planning, coordinating and ensuring an organized schedule, draft emails and correspondence, coordinating events, completing expense reports, travels leading to a well balanced priorities.
Researched, prioritized and followed up on 100% of incoming issues and concerns addressed to the CEO and determined the appropriate course of action.
Organized and coordinated weekly meetings including board meetings, monthly and quarterly meetings, one-on-one, offsite meetings, staff retreats, partnership meetings and general staff meetings.
Maintained a comprehensive work calendar for Senior and Mid managers with reporting deadlines, filing systems, workflow and performance management and electronic documents.
Engaged with over 20+ internal and external stakeholders including the board, donor/partners and senior staff members.
Developed reporting templates for Executive team reporting and CEO reporting to the BoD and coordinated with the Executive team to finalize all reports and presentations.
Handled telephone coverage as needed such as responding to inquiries and mails, routing calls and taking detailed messages.
Provided guidance and support to staff with respect to the financial and administrative operations and services, and ensured that all conditions of agreements with donors and partners are complied with.
Assisted in dealing with activities related to financial management, such as budget, procurement, accounting, financial reporting and controls, and audit and risk management processes, etc.
Assist in administering, controlling the disbursement of funds within the approved budgetary allocations within the established delegation of authorities.

Performed Administrative and human resource activities.
Developed project activity reports, letters and all other logistical arrangements.
Processed payment of utilities, project and office expenses.
Conducted research, monitoring and evaluation on projects.
Represented the Managing Director in meetings and programs
Managed and retired petty cash

Prepared creative lesson plans, appropriate instructional materials and implementing it in teaching biology in the classroom.
Managed and coordinated classroom activities
Assessed and monitored students’ performance in the subject area

Met with caregivers and health workers to resolve issues and build productive relationships.
Planned and scheduled field activities with regional and district partners according to set timelines and order of operations.
Used EPI Info and Kobo collect to complete daily logs and inspection reports.
Managed and motivated health workers to optimize routine procedures and effectively complete interventions such as LLINs and SMC with disciplined and knowledgeable approaches.