Bukenya Phillip

Owner of Operational metrics of existing cities
Establish the monthly/quarterly goals of cities and being responsible for the continuous monitoring and achievement
Own all dashboards for cities and build new tools to improve our visibility on their performance
Analyze, deepdive and find solutions to any potential issue that deviates your cities from their goals
Perform any required analysis to come up with insights to improve metrics in all cities of the region
Track the impact of all the new implementations proposed by checking the daily metrics of the cities
Build, maintain and scale detailed reporting models aiming to support cities' performance and make data driven decisions
Define, implement and monitor procedures together with local teams to improve the performance of any individual city
Onboarding process of new riders, including commercial speeches.
Led by example by being incredibly truth seeking, making data-driven decisions, and setting the high standards for the team
Collaborate with colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

Understand Uganda’s operational challenges in order to adapt the fleet strategy and maximize the results and metrics improvements
Responsible for Operational Excellence levers, including:
Courier profitability and incentives management
Supply and demand balance
Delivery times optimization, courier positioning, and zoning
Implementing logistics features on a regional level
And many more from a data perspective: providing deep analytics, creating dashboards, bots, simulations, data models, etc.
Lead end to end projects aimed at improving the metrics, including
The analysis of the raw data,
Identification of the insights and issues
Proposing the solutions
And then executing them
Create postmortem documents to analyze the results of each project and be able to replicate them for future projects & with rest of the countries
Propose, track and consolidate new ideas to improve the operations by being obsessed with Glovo's KPIs
Use data visualization skills, in order to support delivered messages in the most efficient way.
Actively collaborate with colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
Contribute towards the continuous improvement of the Glover lifecycle through out-of-the-box thinking especially in key events management where the demand is way higher than the supply
Coordinate supply forecasts at a city level for the country & improve it in a consistent manner

Acquiring data from primary or secondary data sources and maintaining database data systems. Identifying, analyzing, and interpreting trends or patterns in complex data sets to enable internal teams to monitor and track their Key Performance Indicators(KPI’s) and recommend improvements to current business metric collection process
Interpret data, analyze results using statistical techniques and produce and deliver tracking and reporting for key KPI/SLA in the business
Developing and Implementing databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
Design key dashboards and scorecards for senior leadership and business units (team leaders, training team, quality analysts etc)
Perform ad-hoc data analysis to support business initiatives
Create and maintain efficient and secure systems for recording data and producing relevant documentation
Maintain daily relationship with the business intelligence supplier
Seek opportunities to drive innovation and process improvement with the reporting spectrum
Filtering and cleaning data by reviewing computer reports and performance indicators
Contributing to the maintenance of business analysis tools and processes with a significant contribution to influence data policy development and regulation in the organization

Perform Research to Identify potential Suppliers/Vendors relating to the Request raised
Verify Product Specifications from Requesters
Prepare Request for Quotations Forms
Liaise and Negotiate with Suppliers/Vendors to agree on Prices
Create a Suppliers Database and Regularly Update it for Future Considerations
Raise Requisitions for Approvals from Requesters, Budget Owners and Finance for LPO’s
Following up with Suppliers/Vendors for timely delivery of goods and Services
Verifying of invoices and Local purchase orders
Handling all Invoices for Payment, Followup and Coordinate reconciliations between Vendors and Finance
Managing the store and Controlling of Stock
Maintaining a thorough Records of Orders
Participate in Quarterly Vendor Performance Evaluations
Direct and plan essential central services such as reception, security, catering and other services.
Conduct periodic facilities users satisfaction survey and ensure the correction of area of dissatisfaction
Develop and track monthly spending budgets and prepare reports detailing budgeted amounts versus actual spent; Calculate and compare costs for required goods or services; including ensuring that we get best value for money.
Coordinate with contractors in providing contract services - catering, security.
Monitor suppliers’ performance in line with KPIs, contractual obligations and SLA
Work with the Facilities Manager to report problems, solutions, and costs associated.
Assist in the preparation and management of the annual facility budget.
Assist in policies and procedure formulation, implementation and monitor work activities to ensure compliance with established policies and procedures
Prepares reports by collecting, analyzing, and summarizing data and trends.
Ensure compliance and implementation of policies as they relate to facilities
Managing accommodations - responsible for ensuring residence sign lease agreement, updating lease records such as new allocations and exits.
Responsible for providing up-to-date documentation for all leases, facilities and vehicle service level agreements and contracts.
Update the facility’s maintenance cost to meet the budget.
Prepare the quarterly Facilities Management reports to be communicated to stakeholders.
Manage service level agreements and maintenance contracts with service providers.
Supervise the delivery of critical support services in order to achieve maximum efficiency and value.

Providing administrative support to other departments as needed
Managing the maintenance of office and construction facility equipment
Keeping track of inventory and ordering supplies, tools and equipment
Schedule meeting with customers as and when needed
Escalating Issues relevant to Team Leaders and Managers
Daily review of running project plans/tasks and reporting progress
Supervised Renovation projects with guidance from Managers
Completing, updating and distributing project management communications of various types such as purchase orders, safety inspections, material and labor logs, inventory and meeting minutes.
Assisting the procurement team on various aspects of the bid process by gathering all the necessary information as required for a project

Participating in Project Planning Process
Make sure Projects are completed on time and on budget
Acted as Communication Liaison between Top management and Employees
Facilitate Procurement and Delivery of Resources
Conduct Onsite Visits and coordinate operational activities continuously
Develop and Implement project work plans and review as appropriate to meet changing needs and requirements
Monitor Inventory and Supplies, including maintenance of tools and Equipment
Supervise Internal Staff and Monitor Sub contractors to ensure safety and technical specifications are met
Gather and Analyze data to make Cost and Schedule Estimates