Irene Wandela

Actively prospect and engage with clients to generate new business opportunities Provide excellent client service and support for existing accounts Strategically plan and execute meetings with potential clients to drive sales Drive product development by leveraging customer interactions and feedback Compile and disseminate comprehensive sales reports while ensuring accurate CRM updates Conduct thorough market research to identify emerging markets and customer requirements Resolve customer issues and complaints promptly, aiming to maximize satisfaction Implement innovative initiatives, strategies, and programs to capture targeted demographics

Spearheaded the development and implementation of strategic initiatives aimed at driving impactful changes and enhancements to business development and sales programs Identified and diligently pursued lucrative business prospects, resulting in increased company revenue and enhanced bottom line profitability Streamlined operations through the delivery of expert recommendations for knowledge-based process and procedure enhancements Devised and executed successful strategies to reinvigorate underperforming product lines, leading to the creation of profitable enterprises Proactively investigated and resolved business development challenges, effectively preempting potential issues.

Spearheaded the development and implementation of strategic initiatives aimed at driving impactful changes and enhancements to business development and sales programs. Identified and diligently pursued lucrative business prospects, resulting in increased company revenue and enhanced bottom line profitability. Streamlined operations through the delivery of expert recommendations for knowledge-based process and procedure enhancements. Devised and executed successful strategies to reinvigorate underperforming product lines, leading to the creation of profitable enterprises Proactively investigated and resolved business development challenges, effectively preempting potential issues.

Actively prospect and engage with clients to generate new business opportunities. Provide excellent client service and support for existing accounts. Strategically plan and execute meetings with potential clients to drive sales. Drive product development by leveraging customer interactions and feedback. Compile and disseminate comprehensive sales reports while ensuring accurate CRM updates. Conduct thorough market research to identify emerging markets and customer requirements. Resolve customer issues and complaints promptly, aiming to maximize satisfaction. Implement innovative initiatives, strategies, and programs to capture targeted demographics.

Provided proper documentation for all office activities and maintained detailed records of supplies and equipment usage for budgeting and ordering purposes Trained new employees on administrative procedures, company policies, and performance standards Reported daily office activities to management, facilitating proactive decision-making in a dynamic environment Compiled and distributed accurate reports and contracts, ensuring data accuracy through meticulous auditing prior to shipping Reconciled account files and produced monthly reports to keep accountants and auditors updated on office operations Transcribed meeting minutes for recordkeeping and submission to senior management Verified salaried and hourly employee time cards, ensuring accurate bi-weekly payroll preparation Proactively resolved errors and actively pursued error resolutions to maintain current and accurate accounts and records Monitored supply chain and efficiently managed logistics functions for the company Developed and optimized standard practices to enhance operational performance and reduce labor expenses Fostered and strengthened relationships with customers, vendors, and internal stakeholders Maintained cleanliness and organization of workshop workspace, implementing systematic task management with employees Identified individual strengths of employees and initiated a mentoring program to improve areas of weakness Resolved customer complaints promptly and maintained a clean and orderly checkout area Conducted cash, card, and check transactions to efficiently complete customer purchases Utilized a POS system to enter orders, process payments, and issue receipts Handled a high volume of customer calls, providing exceptional service and support.

Provided proper documentation for all office activities and maintained detailed records of supplies and equipment usage for budgeting and ordering purposes. Trained new employees on administrative procedures, company policies, and performance standards. Reported daily office activities to management, facilitating proactive decision-making in a dynamic environment. Compiled and distributed accurate reports and contracts, ensuring data accuracy through meticulous auditing prior to shipping Reconciled account files and produced monthly reports to keep accountants and auditors updated on office operations. Transcribed meeting minutes for recordkeeping and submission to senior management. Verified salaried and hourly employee time cards, ensuring accurate bi-weekly payroll preparation. Proactively resolved errors and actively pursued error resolutions to maintain current and accurate accounts and records. Monitored supply chain and efficiently managed logistics functions for the company.

Developed and executed a comprehensive territory plan to exceed sales objectives and targets. Ensured strict adherence to company's regulatory policies. Successfully managed debt collection efforts, ensuring timely collection of accounts receivables and adherence to approved credit limits. Proactively identified changes in payment patterns and implemented effective strategies to prevent delinquency. Skillfully handled disputed bills and negotiated favorable payment terms. Demonstrated exceptional sales performance by building strong, long-term relationships with targeted customers and identifying lucrative up-selling and cross-selling opportunities. Drove revenue growth within the target market through effective churn reduction strategies. Played a key role in ensuring the conversion of billed revenues to cash by meticulously managing accounts reconciliation, facilitating prompt settlement, expediting dispute resolution, and collecting outstanding debt from customers. Expertly managed contract renewals and crafted compelling proposal responses. Developed and delivered unsolicited renewal proposals to customers, emphasizing unique value propositions. Diligently executed customer improvement programs within assigned sector/customers, ensuring timely completion and enhanced customer satisfaction.

Developed and executed a comprehensive territory plan to exceed sales objectives and targets. Ensured strict adherence to company's regulatory policies. Successfully managed debt collection efforts, ensuring timely collection of accounts receivables and adherence to approved credit limits. Proactively identified changes in payment patterns and implemented effective strategies to prevent delinquency. Skillfully handled disputed bills and negotiated favorable payment terms. Demonstrated exceptional sales performance by building strong, long-term relationships with targeted customers and identifying lucrative up-selling and cross-selling opportunities. Drove revenue growth within the target market through effective churn reduction strategies.

Provided support to the Business Development Manager, overseeing a team of 20+ members and efficiently resolving 50+ customer issues daily. Monitored and analyzed customer interactions, identifying trends and opportunities for process improvement. Successfully resolved product or service concerns, contributing to customer retention and sales growth. Effectively communicated product highlights and benefits, assisting customers in making informed purchasing decisions. Demonstrated exceptional customer service skills, assisting a high volume of customers daily, while maintaining a positive attitude and prioritizing customer satisfaction. Developed and maintained a comprehensive understanding of products, enabling the prompt and knowledgeable response to staff and customer inquiries. Utilized CRM system to generate accurate and timely customer quotations. Proficiently managed and processed customer complaints in accordance with company procedures, ensuring professional handling and timely resolution. Conducted extensive research to stay updated on customer base, buying trends, patterns, and preferences.

Provided support to the Business Development Manager, overseeing a team of 20+ members and efficiently resolving 50+ customer issues daily. Monitored and analyzed customer interactions, identifying trends and opportunities for process improvement. Successfully resolved product or service concerns, contributing to customer retention and sales growth. Effectively communicated product highlights and benefits, assisting customers in making informed purchasing decisions. Demonstrated exceptional customer service skills, assisting a high volume of customers daily, while maintaining a positive attitude and prioritizing customer satisfaction. Developed and maintained a comprehensive understanding of products, enabling the prompt and knowledgeable response to staff and customer inquiries. Utilized CRM system to generate accurate and timely customer quotations. Proficiently managed and processed customer complaints in accordance with company procedures, ensuring professional handling and timely resolution. Conducted extensive research to stay updated on customer base, buying trends, patterns, and preferences.