Genesis E

Collaborate with cross-functional teams, including HR, finance, operations, and other relevant departments, to ensure successful technical implementation and migration to a cloud-based ERP system. Work closely with IT teams to design, configure, and customize ERP software solutions, ensuring alignment with business objectives. Maintain stakeholders’ visibility into projects while holding them accountable for their role in the development process to avoid bottlenecks. Govern operational purposes by studying business functions; gathering information; evaluating output requirements and formats. Provides technical and analytical guidance to assigned teams or staff. Recommends and takes action to direct the analysis and solutions of problems. Perform security assessments, incorporating access controls and implementing measures to mitigate risks. Defining and managing permissions and privileges associated with each role, ensuring that they align with business requirements and security policies. Assist in troubleshooting and resolving technical issues related to the ERP system functionalities. Support the development of custom reports and dashboards for internal applications. Responsible for day-to-day support activities and assigned projects. Conducts or participates in projects and meetings and is responsible for issue tracking and follow-up. Assists with integration of vendor tasks and tracks and reviews vendor deliverables. Develops a comprehensive user acceptance test plan that outlines objectives, scope, schedule, resources, and success criteria. Identifies and documents defects, discrepancies, and deviations from user requirements, and communicates them to the development team. Creates and manages service catalogs, items, and workflows to streamline ServiceNow requests.

Led project team members to design, configure, and customize Enterprise Resource Planning (ERP) solutions, ensuring alignment with business objectives. Governed operational purposes by studying business functions; gathering information; evaluating output requirements and formats. Performed security assessments, incorporating access controls, and implementing measures to mitigate risks. Prepared regular status reports, presentations, and updates for executive sponsors and project stakeholders. Coordinated vendor activities, tracked deliverables, and managed relationships with ERP vendors, consultants, and service providers involved in the migration project. Developed a comprehensive user acceptance test plan that outlines objectives, scope, schedule, resources, and success criteria. Identified and documented defects, discrepancies, and deviations from user requirements, and communicated them to the development team.

Assisted in the planning and execution of Electronic Health Record (EHR) system implementation projects, including data migration, system testing, and end-user training activities. Collaborated with clinical stakeholders, IT teams, and external vendors to gather requirements, customize system configurations, and optimize workflows for maximum efficiency. Conducted regular training sessions for end-users to facilitate smooth adoption of EHR solutions, providing ongoing support and troubleshooting assistance as needed. Served as the primary point of contact for all EHR-related inquiries, issues, and escalations, maintaining strong relationships with internal and external stakeholders.

Worked closely with internal clinical and operational departments to maintain open line of communication and EMR systems optimization. Gathered, evaluated, and documented functional and non-functional requirements based on business goals. Collaborated with healthcare providers and administrators to gather data and define project objectives. Ensured effective integration of new or modified system/processes into the work environment. Performed risk assessments, security control assessments, and configuration. Conducted user acceptance test sessions, recording results, and ensuring that the software met user expectations. Collaborated with vendors and network engineering to identify, diagnose, and resolve recurring incidents. Oversaw system updates, configuration changes, and installations of hardware and software, and diagnosed technical issues to determine proper solutions. Configured and managed multifactor authentication systems within IT infrastructure. Participated in system testing and validation efforts, created test plans, and documented results.

Responsible for server migration projects, including physical-to-virtual (P2V), virtual-to-virtual (V2V), and cloud migrations, from inception to completion. Supported the development of project plans, requirements documents, and other project artifacts, ensuring accuracy and completeness. Monitored project progress and provided regular updates to stakeholders, identifying any deviations from the plan and escalating issues as necessary. Performed vulnerability scanning to detect potential risks across the network and coordinated remediation actions as deemed necessary. Ensured the servers were backed up and that server data remained secure.

Responsible for installing, maintaining, and upgrading servers at Broward Regional Transportation Management Center, with a focus on virtualization and server migration projects. Ensured the servers were backed up and that server data remained secure. Configured and managed network security including Endpoint Detection and Response, Data Loss Prevention, and other anti-virus solutions. Performed vulnerability scanning to detect potential risks across the network and coordinated remediation actions as deemed necessary.

Managed various IT projects, including software deployments, pharmacy equipment upgrades, adhering to project management best practices and methodologies. Developed project charters, scope statements, and work breakdown structures (WBS), ensuring clear project objectives and deliverables. Coordinated user acceptance testing and collaborated with end users to improve clinical care, patient safety, and workflows. Resolved service and logistical problems related to technology and automation with the Pharmacy Service Liaisons teams.

Worked with the AHF Information Technology team and vendors in the maintenance and development of the Central Refill Center (CRC) automation and associated equipment. Responsible for application support in maintaining various interfaces with pharmacy software, robotic, and automated devices. Coordinated user acceptance testing and collaborated with end users to improve clinical care, patient safety, and workflows. Participated in cross-functional teams to enhance supply chain and procurement processes through EDI. Resolved service and logistical problems related to technology and automation with the Pharmacy Service Liaisons teams. Collaborated with IT teams to enhance data security and privacy measures in compliance with HIPAA.

Led multiple pharmacy IT projects, developed comprehensive project plans, and managed the relationship with vendors. Collaborated with internal and external stakeholders to gather and document their requirements and workflows. Translated these requirements into technical specifications for the software implementation. Facilitated Sprint Planning, Daily Standups, Sprint Review, and Sprint Retrospective amongst the project team members. Coordinated with the vendor and internal teams to customize and configure pharmacy management software according to the pharmacy's specific needs. Ensured that the software met regulatory requirements for pharmacy operations. Led the testing process to identify and resolve any issues or bugs in the software before deployment. Maintained comprehensive documentation of the implementation process, including project plans, technical specifications, training materials, and support procedures.

Led the development and daily management of all pharmacy applications and interfaces. Actively involved in clinical implementations, new functionality build, new software version upgrades, and current version modifications. Administered Role Based Access Controls, including user provisioning and deprovisioning, role modification, and policy enforcement. Performed user acceptance testing for the implementation of a new pharmacy application software. Configured the testing environment to closely resemble the production environment, including hardware, software, and data. Conducted regression testing to ensure that fixes and changes did not introduce new issues or impact existing functionality. Led and supported technology consulting engagements within the Healthcare industry, focusing on Agile project management principles and practices. Collaborated with internal and external stakeholders to gather and document EDI requirements. Diagnosed, troubleshooted, and resolved desktop, hardware, and software related issues for Windows environment. Conducted process audits to identify areas for improvement and implemented corrective actions. Contributed to the development and maintenance of SOPs, completed workflow documentation, and training guides; participated in continuous improvement of documents and processes. Addressed solution change or enhancement requests, providing valuable insights.

Configured, maintained, and supported the Pharmacy Systems applications for third party billing, automated dispensing interfaces, and all other system application settings. Oversaw the work of a team of Pharmacy Technicians responsible for dispensing medical prescriptions requested under the direct supervision of the Pharmacist. Assisted in developing and implementing healthcare compliance programs, ensuring adherence to regulatory standards. Provided primary applications support and training to the pharmacy staff.

Configured, maintained, and supported the Pharmacy Systems applications for third party billing, automated dispensing interfaces, and all other system application settings. Oversaw the work of a team of Pharmacy Technicians responsible for dispensing medical prescriptions requested under the direct supervision of the Pharmacist. Assisted in developing and implementing healthcare compliance programs, ensuring adherence to regulatory standards. Provided primary applications support and training to the pharmacy staff.