Cynthia Nekesa

Enhance academic advancement services for the new intake students by 20% To identify the learning needs of students in Hubs and meet their needs Increase engagement with potential academically at-risk students by 40%

Installed and configured computer hardware operating systems and applications. Monitored and maintained computer systems and networks in both Kenya and Uganda. Took the staff or client through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues Troubleshoot system and network problems, diagnosed and solved hardware or software faults Provided support, including procedural documentation and relevant reports. Setting up new users' accounts and profiles and dealing with password issues

Increased customer onboarding using the swvl app and bus along Thika Road by 20% Established long-lasting relationships with new and existing clients

Resolved customer complaints physically and on calls promptly and also kept records for service improvement Responded to customer requests on internet installation Established good rapport with internet users Implemented strategies that ensured customer satisfaction and retention

I increased supermarket sales from 50% to 70% I ensured the pricing of goods was standard Recorded daily sales and expenses Maintained stock balance and good customer delivery