Pankinan Haggai
CustomerSuccessClient at AccessBank,L1(Hausa-Inbound),On-Site
Biochemistry at Redeemer'sUniversity,Nigeria
Nigeria
Get Remote-Ready with the Anywherepro Assessment
Increase your chances of landing your dream hybrid or remote job today!
Earn your badgeHi, I'm Pankinan Haggai!
CustomerSuccessClient at AccessBank,L1(Hausa-Inbound),On-Site
Socials
No social links added
Experience
AirForceBaseSecondarySchoolMakurdi
Grade10BiologyTeacher
Present
Developinganddeliveringengagingandinformativebiologylessonsthat alignwiththecurriculumstandards.
Assessingstudentlearningthroughavarietyofmethods,suchastests, quizzes,homeworkassignments,andprojects.
Providingfeedbacktostudentsontheirworktohelpthemimprove.
Creatingapositiveandsupportivelearningenvironmentwhereallstudents feelcomfortableaskingquestionsandparticipatinginclass.
Communicatingwithparentsandguardiansabouttheirchild'sprogressand anyconcerns.
Stayingup-to-dateonthelatestadvancesinbiologyandincorporatingthem intotheirteaching
AccessBank,L2,QueryResolutionSpecialist,On-Site
CustomerExperienceManagement
Present
Resolvedcustomercomplaintsbyidentifyingtherootcausesofproblems andtakingappropriatecorrectiveactions,followingcompliance
IncreasedClientretentionrateratioby25%
Resolvedanaverageof80Customersenquiriesperday
PromotedtoResolutionSpecialistofficerowingtoexcellenceindelivering thebestclientserviceasinboundagent
ProvidedReportonKeyImprovementAreasassuggestedbyTrainingteams fortheirPerformanceImprovementtrainingrequirement.
AccessBankL3,ResolutionSpecialist,On-Site
CustomerSuccessManager
Present
Makeover50followupcallsdailyandre-escalate92%ofunresolved ComplaintandRequestsviaCRMandEmail
AssistCreditOperationwithretailloanseligibility,profiling,disbursementand liquidationandsettlementanddisputeresolutionwherebacklogged resolutionincreasedby20%
Maximiseteamknowledgeandproductivitythroughtheimplementationof well-placedweeklyFridayelectronicmeetingsystemsViaTeamsonwork procedures.
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
No languages added
Skills
No skills added