Naa Angerley Aba Obo-Nai

Examined and provided most recent financial statements and current asset register of fund managers
Examined and provided current detailed placement/investment and loans portfolio
Audited and provided collateral documents on file for all loans
Audited and reviewed all investment certificate of clients of the resolved company
Assisted in loan Recoveries of GHS 20,000,000.00
Searched and provided ownership and rental details of office locations
Assisted in locating landed properties of fund manager
Assisted in the validation of creditors' claims
Audited employment details of staff for their severance package
Together with the team, ensured that we achieved KPI targets

Reported on all physical assets in Microfinances' records whether owned or in possession as a security
Secured all office locations and important documents and IT systems
Compiled and collated all data on clients' investments and loan facilities still active as at revocation
Validated and audited all records to ensure claims filed by customers were valid
Assisted with loan recoveries
Compiled a full database of all claimants' and details on dealings with microfinances
Acted as a customer care representative on the supply of information updates to clients
Provided valid national identity details, contacts and Tin numbers of staff

Reported a combined summery of all branches' daily cash activities
Ensured the disbursement of loans to clients and the monthly repayment deductions on loan accounts
Controlled the documentation of bank receipts, withdrawal slips and other records for efficient record keeping and safety.

Promoted and delivered loan products to existing and prospective clients and other referral sources.
Analyzed loan applicants' financial status to determine appropriate loan amounts, repayment structures and interest pricing
Analyzed and identified different segments to target with loan products
Managed key loan clients' accounts to ensure smooth operations
Assessed appropriate risks ratings of new and existing loan clients

Guided customers through products allowing them to optimize their experiences
Received and forwarded important calls for management
Managed and resolved customer complaints
Conducted 'cold calls' to clients both existing and prospective to sell products and services

Was responsible for opening personal, business and sole proprietor accounts
Assisted in the request, processing and issuance of client's savings withdrawal cards, visa and master cards
Resolved complaints regarding the use of the branch ATM
Set-up clients on internet banking and mobile banking software using operating system
Managed filing and storage of documents related to clients' personal details securely