We are looking for a Head of Business Management to join our General Management Team as we scale up and drive digital and financial inclusion across our markets.

About the Job

The Head of Business Management serves as a senior strategic partner to the General Manager and departmental leaders, driving business transformation across all key functions. This senior leadership role combines strategic oversight with hands-on operational expertise, leading high-impact transformation initiatives while erving as an incubator for new business lines and verticals.

What You'll do

Strategic Business Support

• Serve as strategic partner to the General Manager on business-critical initiatives and transformation projects

• Manage local business relationships (like MNOs, OEMs, Retention DFS) that are revenue drivers; Review partnership performance; And address operational partnership issues.

• Monitor marketing performance and ensure alignment with acquisition and retention objectives; Review marketing activities and ensure brand consistency across channels

• Lead market-wide business intelligence and analytics initiatives, developing comprehensive dashboards and KPI frameworks

• Drive data-driven decision making through advanced analytics, performance modeling, and predictive insights

• Provide interim senior leadership during transitions, organizational changes, or strategic pivots

Cross-Functional Operational Excellence & Performance Optimization

• Partner with department heads to design and implement comprehensive solutions for operational challenges and performance optimization

• Lead analytics and pricing optimization strategies to drive revenue management and business intelligence capabilities

• Lead regional implementation and monitoring of fraud prevention strategies in coordination with global Center of Excellence

• Optimize cross-functional processes and eliminate operational silos to enhance overall business performance

Project Leadership & Innovation Incubation

• Manage critical strategic projects including new product/financial services launches and market expansion initiatives

• Lead incubation and development of new business lines and revenue verticals for the local operations

• Own complex transformation projects and business innovation initiatives requiring senior-level stakeholder management

• Drive innovation strategy, new revenue stream development, and change management at the senior leadership level

Qualifications & Experience

• Bachelor's degree in business administration, Operations, Project Management, or related field

• 7-10 years of progressive experience in senior management, transformation, or general management roles

• Strong background in business intelligence, analytics, and data-driven decision making

• Proven track record leading large-scale business transformation and operational excellence initiatives

• Experience in new business development, product incubation, or strategic project management

• Track record of driving results in fast-paced, customer-centric environments

• Excellent communication and leadership skills

Key Competencies

• Senior-level strategic thinking with strong execution capabilities

• Business transformation and operational excellence expertise at enterprise scale

• Executive presence and ability to influence and lead at all organizational levels

• Advanced commercial acumen with revenue optimization experience

• Change leadership and complex program management at senior leadership level

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at

m-kopa.com

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.