Consulting Manager, Service Delivery Management

Build the future of the AI Data Cloud. Join the Snowflake team.

Snowflake’s Professional Services team is growing our nearshore delivery capability in Mexico to support customers across the U.S. and Canada. As a Consulting Manager, Services Delivery Management, you’ll lead a team of Associate Services Delivery Managers (SDMs) based in Mexico and help build out this key hub for delivery excellence.

You’ll provide strategic oversight for customer engagements, lead project delivery operations, and support the growth and development of a high-performing SDM team. This is a player-coach role: we’re looking for someone with strong project delivery expertise, leadership experience, and a passion for coaching others to deliver outstanding customer outcomes.

IN THIS ROLE, YOU WILL:

• Lead and develop a team of Associate SDMs delivering Snowflake implementations and services across North America
• Provide operational, tactical, and strategic oversight of the project portfolio, ensuring engagements are delivered on time, within scope, and within budget
• Proactively identify project risks in collaboration with SDMs and guide issue resolution
• Champion a culture of ownership, continuous improvement, and delivery excellence
• Mentor your team and support career development and skills growth
• Lead local hiring and onboarding efforts to scale our Mexico SDM team
• Act as a senior advisor for project/program management across Snowflake implementations
• Ensure teams are following Snowflake delivery best practices and contributing to quality outcomes
• Collaborate with Services Practice Leads and Sales teams to scope, estimate, and propose services engagements
• Partner with customers, SIs, and technology vendors to drive project success
• Develop and refine internal delivery processes and frameworks
• Lead high-profile escalations as needed, providing tactical guidance and resolution paths
• Collaborate with Product, Engineering, and Marketing teams to support customer feedback and improve our offerings

• Represent our services delivery capabilities to internal and external stakeholders

  Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

  How do you want to make your impact?

• BS/BA in project management, computer science, engineering, mathematics, or related field—or equivalent practical experience
• 10+ years of experience in customer-facing delivery roles, focused on professional services execution
• 5+ years of experience in people management, coaching, and developing delivery teams
• Deep project management expertise with both Agile and Waterfall methodologies (certifications like PMP or Scrum are a plus)
• Experience managing technical projects involving data platforms, cloud infrastructure, and migrations
• Familiarity with enterprise-scale tools and technologies including data platforms: Oracle, Teradata, Netezza, Greenplum, integration tools: Informatica, Talend, DataStage, Matillion, BI tools: Tableau, Microstrategy, Business Objects
• Strong consulting skills: stakeholder management, proactive problem-solving, and ability to translate business goals into delivery outcomes
• Fluent in English and Spanish, with excellent written and verbal communication skills
• Willingness and ability to travel up to 25% of the time for customer engagements