Job Description

We are looking for a Process Improvement Lead to join our Retail group as we scale up and drive digital and financial inclusion across our markets. Overseeing audit functions, training initiatives, and compliance processes, you will drive process improvements within the Retail department, ensuring adherence to operational standards, regulatory requirements, and effective resource allocation. You will conduct field audits, compliance reviews, and quality assessments, identify gaps and risks in retail systems, and propose corrective actions. Additionally, you will develop and implement training programs to enhance compliance awareness and operational excellence across the department.

At M-KOPA, we are committed to driving digital and financial inclusion, ensuring that our retail operations are not only efficient but fully compliant with industry standards and best practices. As a Retail Compliance Lead, you will play a critical role in safeguarding operational excellence by conducting audits, identifying risks, and ensuring adherence to compliance processes. Your work will directly contribute to minimizing risks, improving operational efficiency, and upholding the highest quality standards across our retail network.

This role offers the opportunity to lead process improvements, develop comprehensive training programs, and drive compliance initiatives that align with M-KOPA’s mission. If you are passionate about optimizing retail operations, enhancing compliance frameworks, and fostering a culture of accountability and continuous improvement, this could be the perfect opportunity for you.

• Detail-oriented and proactive leader
• Thrives in a fast-paced retail environment
• Passionate about compliance, audit processes, and operational excellence
• Comfortable conducting audits, identifying risks, and implementing corrective actions
• Strong analytical mindset
• Excellent problem-solving skills
• Ability to develop and deliver training programs
• Proficient in compliance frameworks, risk assessment, and process improvement initiatives
• Solid background in operations management, auditing, or training
• Expertise in budget management, data analysis, and compliance monitoring
• Takes initiative
• Works well with cross-functional teams
• Can drive compliance culture within an organization