About the role

As Partner Insights Manager, you will report directly to the Head of Restaurant Marketing within the Marketing team for the UK and Ireland. You will play a crucial role in supporting our Restaurant partners by leading Partner Insight projects through analysing large customer data sets to uncover insights to drive restaurant growth, supported by a more junior team member. You will work closely with the wider team and commercial colleagues to present and deliver these insights to our partners in a clear and compelling way, as well as build scalable templates for our commercial account teams to deliver their own insights to Partners.

What you'll be doing

Data Analysis & Insights:

• Analysing large and complex customer data sets to extract actionable insights that support our Restaurant partners' growth ambitions on Deliveroo.

• Identify trends, patterns, and opportunities within the data to inform strategic decisions.

Insight Project Delivery:

• Create recommendation-focused presentations to help our partners understand their growth opportunities on Deliveroo.

• Lead the delivery of these presentations to a wide range of our key restaurant partners across National and Local brands.

Tool Development:

• Develop and maintain scalable tools and self-serve templates for our commercial and marketing colleagues.

• Enable teams to regularly surface insights to partners, enhancing their ability to make informed decisions, through training and upskilling.

Consumer Advocacy:

• Drive the agenda of the consumer within the marketing org and wider business.

• Educate the team on wider category and consumer insights that could be impacting Partner performance.

Requirements

• Preferred Bachelor’s degree.

• Ideally 4-5 years experience in an insight or category based role.

• You’re both analytical & commercial and you enjoy interpreting data to develop insight to drive consumer-led recommendations.

• Extremely comfortable handling large data sets and with analytical tools like excel.

• You have strong interpersonal skills, particularly presentation skills, having the ability to convey complex data into clear insights to non-technical audiences.

• A proactive and collaborative approach to problem-solving and project management.

• A clear desire to own the Partner Insights function and how we could develop it to suit business needs in the future.

• You have a self-starter attitude and you’re able to thrive in a fast-paced matrixed organisation with constant change.

• You have a proven track record in making things happen - delivering results quickly and efficiently.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.