LIDADI BASSEY

An ambitious Branch Service and operations Manager with a track record of driving excellent customer experience, innovation and change as well as driving effective teams for accelerated growth.

Specialties;
customer relationship management
branch administration
compliance and policy monitoring
product innovation and marketing
operations management
complaints resolution
customer insights, analytics and research
cross selling and upselling
risk management
fraud prevention
business Strategy
financial analysis
personnel management
developing high performance teams
reports presentation
ATM management and reconciliation

Experience in;
Retail banking, financial inclusion, customer experience, regulatory polices and compliance, brand management and loyalty.