Micheal Achilihu

Lead Adtec’s global after-sales and service engineering function, ensuring high service quality, regulatory compliance, and customer satisfaction across multiple markets.
Own the Design for Serviceability (DFS) function, embedding maintainability, accessibility, and diagnostic readiness into hardware and software development cycles.
Define and enforce serviceability standards for mechanical, electrical, and embedded systems; oversee reworkability and field replaceability strategies.
Design and implement a global aftersales support model, including self-service, remote, and onsite service levels, case management, and digital service infrastructure.

● Lead Adtec’s global after-sales and service engineering function, ensuring high service quality, regulatory compliance, and customer satisfaction across multiple markets.
● Own the Design for Serviceability (DFS) function, embedding maintainability, accessibility, and diagnostic readiness into hardware and software development cycles.
● Define and enforce serviceability standards for mechanical, electrical, and embedded systems; oversee reworkability and field replaceability strategies.
● Design and implement a global aftersales support model, including self-service, remote, and onsite service levels, case management, and digital service infrastructure.
● Partner with engineering and supply chain teams to optimize warranty policies, cost of service, and reverse logistics for spares and repairs.
● Develop field data dashboards to monitor service KPIs (MTTR, RMA rates, cost per service), drive continuous improvement, and influence design roadmaps.
● Lead training, documentation, and onboarding programs for global service teams, ensuring technical readiness and standardization of support practices.
● Collaborate cross-functionally to ensure SLA compliance, post-market surveillance, and customer feedback integration into product improvements.

Provided technical support for cold atmospheric plasma medical devices used in wound care applications.
Supported product design, verification, and validation, ensuring compliance with IEC 60601-1, ISO 13485, and MDR standards.

● Provided technical support for cold atmospheric plasma medical devices used in wound care applications.
● Supported product design, verification, and validation, ensuring compliance with IEC 60601-1, ISO 13485, and MDR standards.
● Maintained Design History Files (DHF) and technical documentation to meet FDA 21 CFR 820.30 requirements.
● Collaborated with R&D and manufacturing to improve design quality and reduce nonconformities.
● Delivered customer training and field service support, improving uptime and service satisfaction.

Installed and maintained biomedical equipment from OEMs such as Roche, Mindray, Fujifilm.
Trained healthcare professionals on device usability, calibration, and routine care.
Performed preventive maintenance and root cause analysis, reducing downtime by 20%.

● Installed and maintained biomedical equipment (including IVD and imaging systems) from OEMs such as Roche, Mindray, Fujifilm.
● Trained healthcare professionals on device usability, calibration, and routine care, enhancing equipment lifespan.
● Performed preventive maintenance and root cause analysis, reducing downtime by 20%.
● Documented service activities per regulatory and QA protocols.
● Contributed to internal audits and customer feedback integration.

Conducted energy loss audits and proposed metering upgrades for enhanced operational performance.
Used data analytics to develop process improvements that led to an 11.37% reduction in losses.

● Conducted energy loss audits and proposed metering upgrades for enhanced operational performance.
● Used data analytics to develop process improvements that led to an 11.37% reduction in losses.

Led preventive maintenance on mechanical and electrical systems in a high-output production environment.
Implemented a Computerized Maintenance Management System (CMMS) that improved efficiency and reduced reactive maintenance by 20%.

● Led preventive maintenance on mechanical and electrical systems in a high-output production environment.
● Implemented a Computerized Maintenance Management System (CMMS) that improved efficiency and reduced reactive maintenance by 20%.
● Diagnosed faults in control panels, pneumatic actuators, and packaging systems.

Delivered exceptional service and data-backed insights to improve customer experience.
Recognized for exceeding KPIs in service quality and customer satisfaction.

● Delivered exceptional service and data-backed insights to improve customer experience.
● Recognized for exceeding KPIs in service quality and customer satisfaction.