Amaka Ezeh

 Assist clients to book vacation around the world
 Resolve clients’ issues and enquiries
 Acquired skills on the use of iservice, workday and other ERP program

 Managed/resolved all clients’ queries and enquiries regarding the accounting software – QuickBooks
 Acquired skills on the use of CRM and Salesforce ERP

 Managed testing and process analysis for the implementation of performance management system – balanced scorecard on Microsoft Dynamics 365; including business process review and update reporting dashboard. Used Visio to create process and procedure flows.
 Collaborated with Business Development Team to identify value drivers in their sales cycle, conducted cost-benefit and ROI analysis to ensure that mark-up strategy being used is effective. Also participated in weekly meeting and contributed constructively to areas that require improvement
 Collaborated with Azure Engineers, technical support team and Software Engineers to implement and promote the use of SharePoint across the firm for enterprise collaboration and management of company information.
 Collaborated with cyber security team to implement and train staff on the use and importance of Sophos on end-to-end encryption on I.T infrastructure, network security, email security, mobile security and to prevent malicious any form of attack.
 Gathered and analysed various business and people performance data from the HRIS/ERP, prepared metrics report using SQL, power BI, Tableau and Pivot Table. Leveraged data and performance metrics to identify high performing team, and business areas; including areas that need improvement. Used storytelling strategy to deliver business reporting
 Implemented talent movement plans in collaboration with Talent Management and Talent Development Management (TDM) by identifying potential successors using business insights and data. Drives operational processes and works with others (e.g., managers, VPs, Compensation and Benefits) to ready successors and place them in the new role.
 Implemented technical recruiting campaigns to fill new and exited tech and non-tech roles. Filled over twenty-five roles
 Designed and ensured the implementation of Balance Scorecard System and developed SMART KPIs via active collaboration with the Leadership Team, Heads of Departments, Managers and Team Leads for 109 active employees

 Part of the project-based team of consultants that delivered a business transformational project for a stock exchange entity in Nigeria- strategy refinement and capability assessment
 Analysed client's issues/objectives, interviewed key client stakeholders to establish current state, run diagnostic assessment and developed recommendations
 Identified the needs for change and actively participated in the implementation and adaption to new or changing structures (leadership or organizational), Standard Operating Procedures, cultural change, or programs/processes for a client in the I.T sector.
 Contributed to developing change management and communication plans in collaboration with project manager to drive organizational development and change management interventions which aided implementation of a KPIs – balanced scorecard system for a client
 Translated clients’ three-year business strategy into SMART KPIs for all job roles drawing insights from market / industry trends
 Actively participated in the development of business and operating models using porters five forces and KPMG 9 levers of values. Also utilized research, benchmarking, data gathering and analytics skills to achieve this
 Prepared proposal/presentation deck to win client jobs. Also filled both tech and non-tech job roles for clients in different sectors