Ngozi Awa
Customer Service Representative en Olakleens Holding Limited
Microbiología en Abia State University Uturu
Nigeria
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Customer Service Representative en Olakleens Holding Limited
Dedicated and result-oriented Customer Service professional with knowledge of customer support, creative problem solving,and a proven multitasking ability. Aim to leverage my skills in an ecommerce environment.
Experiencia
Olakleens Holding Limited
Customer Service Representative
May 2016 - Presente
Promptly responded to inquiries and requests from prospective customers.
Developed and updated database to handle customer data.
Investigated and resolved customer inquiries and complaints quickly
Followed up with customers about resolved issues to maintain high standards of customer service.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Developed highly empathic client relationships and earned reputation for exceeding service standard goals.
Tasad Ventures Limited
ADMINISTRATIVE OFFICER
January 2012 - December 2015
Preparing and managing correspondence, reports and documents
Handling incoming emails and other materials
Scheduling and coordinating meetings.
Collating and filling reports weekly, monthly and yearly.
File management and record keeping.
Supporting executives.
Managing office supplies.
Tasad Ventures Limited
Front Desk / Customer Service Officer ( NYSC)
November 2011 - November 2012
Greeted customers, offered assistance and answered questions to build rapport and retention.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Confirmed appointment, communicated with clients and updated clients records.
Sorted and received and distributed mail correspondence between departments and personnel.
Resolved customers concerns and complaints
Certificaciones y Distintivos
No se agregó certificaciones o distintivos
Proyectos
No se agregaron proyectos
Idiomas
Inglés
Profesional
Habilidades
Problem Solving
Customer Communication
Phone Support
Time Management
Microsoft