Muhammad Omar

Extract and gather data from internal systems, external sources, or public datasets.
Ensure data accuracy, consistency, and completeness for analysis.
Analyze trends, market insights, and performance metrics to support business decisions.
Develop visualizations using tools like Tableau, Power BI, or Excel to present findings.
Prepare and deliver regular and ad-hoc reports for key stakeholders.
Translate complex data findings into actionable recommendations for business teams.
Collaborate with various departments to identify data-driven opportunities for process improvement and innovation.
Build and maintain dashboards to monitor KPIs.
Use statistical techniques and machine learning models to forecast future trends.
Assess the potential impact of business strategies using predictive models.
Work with SQL and other database systems to manage and retrieve large datasets efficiently.
Ensure database integrity and security in collaboration with IT teams.
Assist in evaluating the success of ongoing projects by analyzing results and feedback.
Provide data-driven insights to guide new project proposals.
Conduct research on market trends, competitors, and customer preferences specific to Ebda’s industry sectors.
Ensure adherence to data privacy regulations and ethical standards in handling sensitive information.

Data Collection and Cleaning
Data Analysis and Visualization
Reporting and Communication
Business Intelligence Development
Predictive Analytics
Database Management
Project Support
Industry Research
Compliance and Ethical Data Use

• Manage Market Place Sellers to build their business on Amazon starting from acquiring selection, content creation, inventory management, to orders fulfillment.
• Analyze customer data and make recommendations in order to maximize the potential of the opportunity.
• Engage with sellers to understand their needs and fit with the Amazon Services product set.
• Work closely with internal stakeholders and cross- functional teams (Content and Warehouse) to facilitate seller/account’s growth.
• Builds Platform and business knowledge to better serve sellers.

Build and maintain strong relationships with key sellers and vendors.
Act as the primary point of contact for assigned accounts, ensuring satisfaction and retention.
Understand client needs and provide solutions to help them succeed on the Amazon platform.
Analyze account performance metrics such as sales, traffic, and conversion rates.
Develop and implement strategies to optimize sellers’ and vendors’ performance.
Provide insights on improving product listings, pricing, and inventory management.
Identify and recruit potential sellers and vendors to join Amazon’s platform.
Collaborate with clients to expand their product portfolios and introduce new offerings.
Work on growing client revenue by promoting Amazon tools and advertising solutions.
Monitor key performance indicators (KPIs) for assigned accounts and prepare regular performance reports.
Use data insights to identify growth opportunities and troubleshoot challenges.
Present findings and recommendations to clients and internal stakeholders.
Coordinate with internal teams, including marketing, operations, and logistics, to address client needs.
Ensure smooth onboarding, operational setup, and training for new sellers and vendors.
Advocate for client concerns within Amazon to enhance their overall experience.
Stay updated on e-commerce trends, customer behavior, and competitor activities in Egypt.
Provide market insights to sellers and vendors to help them stay competitive.
Address operational issues such as shipping delays, product quality complaints, or payment disputes.
Resolve conflicts between clients and Amazon policies to ensure mutual satisfaction.

Client Relationship Management
Performance Optimization
Business Development
Data Analysis and Reporting
Cross-Functional Collaboration
Market Trends and Insights
Problem Solving and Conflict Resolution

• Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.
• Provide outstanding customer service to improve customer satisfaction and relationship.
• Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
• Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
• Handle incoming phone calls related to; return material requests, product samples, order referrals, sales promotions, etc.
• Monitor product order shipment to ensure on-time delivery to customers.
• Alert customers on shipping and flow issues in advance.
• Provide price and cost proposals in response to customer’s requests.
• Contact customers regarding contract cancellations to determine cause and possible corrective measures.
• Develop knowledge about each customer’s business model and requirements.
• Maintain competent understanding of company’s products, their functions and alternatives.
• Coordinate, analyze and improve customer service functions to meet company goals.
• Maintain database of customer sales order and invoicing records.
• Assist in marketing activities and inventory control maintenance.

Develop and implement sales strategies to achieve corporate sales targets in the UAE market.
Identify and prioritize high-potential corporate accounts to expand the customer base.
Plan and execute sales campaigns and promotions tailored to corporate clients.
Identify and engage with prospective corporate clients, including offices, hotels, and retail chains.
Build and maintain strong, long-term relationships with key decision-makers and stakeholders.
Conduct regular meetings and presentations to showcase Masafi’s product offerings.
Manage a portfolio of corporate accounts, ensuring client satisfaction and loyalty.
Negotiate contracts, pricing, and payment terms with corporate clients.
Monitor client accounts to ensure timely order fulfillment and address any concerns or issues.
Track sales performance metrics and prepare detailed reports for management.
Analyze market trends and competitor activity to identify new opportunities.
Provide regular feedback and insights to the sales team to improve strategies.
Stay updated on Masafi’s product lines, innovations, and sustainability initiatives.
Educate clients on the benefits of Masafi products, including their quality and environmental impact.
Coordinate promotional activities, such as tastings or events, for corporate clients.
Work closely with logistics and supply chain teams to ensure timely delivery of products.
Collaborate with marketing teams to design customized solutions for corporate clients.
Partner with finance teams to address payment collections and account reconciliations.
Explore new business opportunities within corporate sectors such as hospitality, healthcare, and education.
Attend industry events and networking sessions to promote Masafi’s brand and identify potential clients.
Address customer complaints and ensure prompt resolution to maintain satisfaction.
Provide after-sales support to strengthen client relationships and secure repeat business.

Sales Strategy and Planning
Client Acquisition and Relationship Management
Account Management
Performance Analysis and Reporting
Product Knowledge and Promotion
Collaboration and Coordination
Market Development
Customer Support and Problem Solving

 Leading, managing and motivating a sales team to implement a sales strategy and meet agreed
targets.
 Developing targeted telesales campaigns and working with telesales team to set up campaigns
that promote the services on discounts and offers to existing and new customers.
 Communicating with the existing accounts to increase or maintain levels of the business activity.
 Presenting and selling company products and services to new and existing clients.
 Identifying sales opportunities and presenting benefits and key features of products effectively to
acquire new business.
 Searching proactively for new revenue generating opportunities to meet the company targets and
following up on new leads and referrals.
 Identifying sales prospects and contacts and other accounts as assigned.
 Preparing quotes, proposals and sales contracts.
 Developing and maintaining sales materials and current product knowledge.
 Managing the agreed levels of calling activity to raise revenue or volume streams in conjunction
with sales team.
 Researching prices and products of competitors.
 Compiling sales progress reports on a weekly/monthly and end of year and proactively addressing shortfall on targets due to be achieved
 Adhering to the company external or internal customer care policies and procedures.
 Attending trade shows to exhibit products/services or conferences to keep abreast of the latest products and trends.
 Participating in marketing events and attending sales meetings
 Managing the Customer Relationship Management database of to ensure accurate and up-to-date information is available.

Develop and implement sales strategies to achieve revenue and subscriber growth targets for OSN’s pay-TV services.
Identify and target key customer segments, including households, businesses, and commercial clients.
Plan and execute sales campaigns, promotions, and offers to attract and retain subscribers.
Identify, prospect, and onboard new clients for OSN’s pay-TV packages.
Build and maintain strong relationships with existing clients to ensure satisfaction and long-term loyalty.
Negotiate subscription packages, contracts, and terms with corporate and individual clients.
Lead and mentor a team of sales executives, setting performance targets and providing regular coaching.
Organize training sessions to ensure the sales team is knowledgeable about OSN’s services and features.
Monitor individual team performance and provide feedback to ensure targets are consistently met or exceeded.
Monitor sales performance metrics, including new subscriptions, churn rate, and upsell opportunities.
Prepare regular sales reports, analyzing trends and providing actionable insights for management.
Use CRM tools to track sales activities and maintain accurate client data and records.
Stay updated on OSN’s offerings, including new channels, content, and packages, to effectively communicate with clients.
Educate clients on the benefits of OSN’s pay-TV services, including exclusive content, channels, and bundles.
Promote new content and exclusive shows to drive subscriber interest and sales.
Conduct market research to understand customer preferences, industry trends, and competitive offerings.
Identify new business opportunities and untapped markets for OSN’s services.
Stay informed about competitors’ pricing, offerings, and promotional strategies to adjust OSN’s sales tactics.
Lead contract negotiations with clients, ensuring favorable terms for both parties.
Close sales deals by effectively addressing customer needs and concerns, ensuring a smooth onboarding process.
Implement retention strategies to minimize churn and encourage renewals of subscriptions.
Identify upsell and cross-sell opportunities, promoting higher-value packages or additional services.
Collaborate with marketing and content teams to ensure the sales team has up-to-date promotional material and offers.
Work closely with the customer service team to resolve any post-sale issues and ensure customer satisfaction.

Sales Strategy and Planning
Client Acquisition and Relationship Management
Team Leadership and Development
Sales Reporting and Analysis
Product Knowledge and Promotion
Market Development and Competitive Analysis
Contract Negotiation and Closing Deals
Customer Retention and Upselling
Collaboration and Coordination