Uduakabasi Ekanem

Efficiently managed client relationships, enhancing customer satisfaction and loyalty by using a comprehensive customer platform.
Engaged clients and looped in the subject matter to the attention of expert colleagues.
Streamlined onboarding processes for new clients, improving their initial experience.
Managed inbound and outbound calls with existing clients.
Organized Zoom meetings with clients for easy access to our services.

● Efficiently managed client relationships, enhancing customer satisfaction and loyalty by using a comprehensive customer platform.
● Engaged clients and looped in the subject matter to the attention of my expert colleagues.
● Streamlined onboarding processes for new clients, making it easier for them to engage with our services and improving their initial experience.
● Managed inbound and outbound calls with existing clients.
● Organized Zoom meetings with clients for easy access to our services.

Frontline customer support delivering timely and outstanding customer experience.
Responsible for onboarding new customers, resolving complaints, managing conflict, and selling the company’s products.
Liaise with Customers and the Sales Team for account maintenance and operational issues.
Received daily customer feedback on our product and services.
Build positive and productive relationships with customers by providing quality and timely services.
Achieve at least 95% quarterly targets for generating new customer accounts and cross-selling products.
Led the service team in training an improved CRM application.

● Frontline customer support delivering timely and outstanding customer experience
● Responsible for onboarding new customers, resolving complaints, managing conflict, and selling the company’s products.
● Liaise with Customers and the Sales Team for account maintenance and operational issues
● Received daily customer feedback on our product and services and dispersed customers’ requests to the appropriate departments.
● Build positive and productive relationships with customers by providing quality and timely services.
● Achieve at least 95% quarterly targets for generating new customer accounts and cross-selling products to new and existing clients.
● Led the service team in training an improved CRM application introduced to the unit and received outstanding feedback ratings.

Boosted office efficiency through meticulous administrative support and proactive management of daily tasks.
Creating slides and presentations for meetings and conferences.
Assisted with travel research and timely bookings.
General management of accounts, ensuring client information organized and easily accessible.

●Boosted office efficiency through meticulous administrative support and proactive management of daily tasks
● Creating slides and presentations for meetings and conferences by effectively utilizing Google tools
● Assisted with travel research and timely bookings
● General management of accounts, ensuring clients' information is organized and easily accessible.