Marwa Abdo Mohammed Mahmoud Mohammed

Make outbound calls to prospective customer leads to qualify opportunities for student placement counsellors
Follow up with web enquiries & qualify as Hot/Warm web Leads
Contact new and existing customers in alignment to IDP campaigns
Monitor and respond to online chat answering questions regarding study, visa and related services.
Nurture existing leads through ongoing outbound calling campaign

Ensure exam integrity by conducting secure, standardized test sessions
Manage test-day operations and monitor exam rooms
Support candidates with special requirements

Strengthen students' skills in English and mathematics
Shape leadership and responsibility skills in students

Handled complaints from 40–60 customers per day
Provided information on order placement and shipments

Ranked top in KPIs for formatting manuscripts
Formatted 5–7 articles and journals per day

Taught students English skills
Generated managerial documents