Andrew Masika

Planning and coordinating meter reading, revenue collection and installation inspection assignments.
Monitoring and controlling the execution of the disconnection work orders and ensuring timely reconnections of all paid up accounts as per approved company policies and procedures.
Monitoring debtors’ information collected in the field and updating the system.
Analysing the debtors lists and devise strategies for collection.
Checking and recommending adjustment for wrongly billed accounts.
Planning and implementing frequent routine inspection to all electrical installation to identify and correct fraud or faulty metering equipment as per approved company policies and procedures.
Ensuring safe custody of all signed documents and other testimonials by fraudulent customers.
Liaising with the Security function to report cases to the police as identified during routine inspection.
Attending to customer’s complaints, queries and anomalies as and when required to ensure exemplary Customer Experience.
Preparing timely and accurate reports.
Verifying quality of meter reading, revenue collection and inspection in order to avoid customer complaints and bills adjustment.
Termination of accounts disconnected due to non payment.
Authorising and signing work tickets and mileage returned.
Ensuring effective management of human, financial and material resources assigned to the sector for maximum productivity.

Geo-location of company equipment to determine source of losses.
Utilisation of GIS maps to locate company distribution systems.
Collection of electrical data on condition of meters and company installations to determine their condition.
Analysis of collected field data to help in loss reduction for the company.
Engaging consumers on a one to one basis to determine the strengths and weakness of the company, to determine the problems that need to be solved.

Conduct routine cleaning and maintenance of electrical motors to ensure peak performance.
Perform insulation resistance tests on motors to assess and certify operational integrity.
Develop proficiency in various motor starting methods and operational procedures.
Execute maintenance protocols for transformers, enhancing their reliability and functionality.
Demonstrate expertise in maintaining switchgear and circuit breakers, minimizing electrical faults and interruptions.
Ensure the ongoing functionality of lighting systems within the facility through consistent maintenance.
Proficiently troubleshoot protection systems, promptly identifying and resolving issues to ensure the safety and efficiency of electrical equipment.