Cheslyn Glade
Service Desk Agent en Bidvest Mobility
Tecnología de la Información Empresarial en University of Johannesburg
Sudáfrica
¡Hola, soy Cheslyn Glade!
Service Desk Agent en Bidvest Mobility
Dedicated and technically skilled IT Support professional with hands-on experience in service desk operations, remote assistance, device management, and troubleshooting across desktop, mobile, and printer environments. Strong IT foundation supported by a BSc in Information Technology and continuous learning. Proven ability to resolve incidents efficiently, support users professionally, and contribute to streamlined IT operations. Seeking a role where I can apply my technical abilities and grow within the IT field.
Redes sociales
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Experiencia
Bidvest Mobility
Service Desk Agent
March 2025 - Presente
Provide technical support for desktop, mobile, and remote users.
Troubleshoot mobile devices, printers, and related hardware/software issues.
Deliver remote mobile user support and perform device configurations.
Log, track, and resolve incidents using internal and external ticketing systems.
Update knowledge bases and recommend improvements for recurring issues.
Assist external customers with onboarding, helpdesk processes, and pilot project rollouts.
Perform device management to ensure operational readiness.
Herbish Drainage Systems
Laser Technician & CNC Programmer
May 2022 - February 2025
Programmed CNC machinery using G-code for lathe and robotic welding systems.
Installed graphics and executed precision machining tasks.
Diagnosed and resolved software malfunctions affecting production equipment.
Applied technical problem-solving to maintain machine accuracy and workflow efficiency.
Educación
Ciencias de la Computación
University of Johannesburg
Graduado en 2021
Certificaciones y Distintivos
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Proyectos
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Habilidades
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