Oluoma Okoli

Performed research on the industry and current trends of the company’s products, services and other areas of interest.
Helped in planning employee activities.
Assisted in organizing meetings with various departments in the company to plan and strategize their activities for positive results.
Transcribe meetings recordings and draft out important points from them.
Contribute to market trend analysis, sustainability-aligned reports, and operational improvement documentation.

Executed 80+ monthly follow-up calls to customers who received services, ensuring satisfaction, addressing concerns, and fostering repeat business.
Organised and coordinated weekly customer service meetings sending reminders, setting agendas, and ensuring tasks were completed.
Prepared and distributed detailed meeting minutes after every session to maintain accurate records and drive accountability.
Acted as the primary liaison between customers and internal teams to resolve service issues promptly and professionally.
Collected and reported customer feedback to management, recommending improvements that enhanced overall service delivery.

Inspections of airport facilities to ensure safety and convenience for passengers.
Ensured that official complaints were resolved.
Wrote daily reports on events that happened in the airport.
Gave appropriate instructions and directions to those in need.