Hazem Abutaha

Working directly with key clients such as e& and Etihad WE, and coordinating with vendors to ensure timely, high-quality deployments.
Serving as the primary point of contact for strategic accounts, building long-term relationships and ensuring alignment between client objectives and delivered solutions.
Reporting regularly to senior leadership on account health, risk mitigation, and performance KPIs, supporting strategic planning.
Influencing the product roadmap by gathering and communicating key client insights into product managers and development teams.
Supporting executive-level reviews with clients, presenting project outcomes, timelines, and next-phase planning.

Successfully delivered 75,000+ gateways supporting over 800,000 metering points, meeting all regulatory and performance benchmarks.
Acting as the technical liaison between engineering teams and clients to ensure gateway solutions met quality, reliability, and client requirements.
Led factory acceptance testing, product validation, and root cause analysis to ensure readiness for client delivery.
Developing technical documentation including user manuals, maintenance guides, and troubleshooting resources to support client adoption.
Managing project timelines, logistics, and vendor coordination to ensure on-time, high-quality deployments.
Overseeing a team of engineers and technicians, mentoring staff and ensuring alignment with client and project goals.
Interfacing clients during installations and testing phases to resolve escalated issues and maintain satisfaction.

Supervised production lines and managed teams of 10–20 interns.
Managed inventory, quality checks, and logistics.
Handled post-installation troubleshooting and repair of returned devices.

Supervised production lines and managed teams of 10–20 interns to ensure timely, quality-assured output.
Managed inventory, quality checks, and logistics to ensure continuous product delivery and installation support.
Handled post-installation troubleshooting and repair of returned devices.

Tested and evaluated navigation and SLAM algorithms using ROS and Python on the Husky A300 robot.
Contributed to the development of a humanoid robot solution – Nao robot for Al Ain Autism Center.
Programmed and deployed the Pepper robot as a receptionist at Dibba Hospital.
Prototyped a self-driving vehicle using Arduino integrated with multiple sensors.
Assisted graduating students in final-year projects.

Tested and evaluated navigation and SLAM algorithms using ROS and Python on the Husky A300 robot (manufactured by Clearpath Robotics), providing insights into autonomous mobility system performance.
Contributed to the development of a humanoid robot solution – Nao robot for Al Ain Autism Center to help children with autism engage socially via facial emotion recognition and interaction tracking.
Programmed and deployed the Pepper robot as a receptionist at Dibba Hospital, managing visitor greetings and delivering front-desk services autonomously.
Prototyped a self-driving vehicle using Arduino integrated with multiple sensors, contributing to experimental autonomous systems research.
Assisted graduating students in final-year projects, fostering mentorship, solution validation, and peer review — key in managing client expectations and collaborative results.

Oversaw on-site project activities, coordinated subcontractors, and ensured timely task execution.
Ensured compliance with health, safety, environmental, and quality standards.

Oversaw on-site project activities, coordinated subcontractors, and ensured timely task execution while aligning with client and facility management expectations.
Ensured compliance with health, safety, environmental, and quality standards by monitoring contractor performance and maintaining alignment with company policies.