Nasser Yousif

Responded to client inquiries and provided support through phone, email and in-person.
Designed and implemented customized Asana projects and dashboards to track investments and CX metrics. Improving visibility and cross collaboration across teams.
Supported optimizing app workflows, conducted app testing for new builds and reported bugs or required enhancements.

Taught UNIX/LINUX, Python and conducted workshops by implementing Problem-Based-Learning principals for enhanced student engagement and collaboration across teams of diverse audience.

Handled user and group account provisioning and access control across Active Directory, Exchange and Google Workspace.
Administered and maintained VMware-based infrastructure and Windows Servers across primary and DR sites to ensure high system availability.
Managed NetApp, QNAP and Dell storage systems including Veeam Backup & Replication. Handling full-cycle backup, replication and restoration.
Participated in system upgrades, hardware decommissioning and patch deployments in collaboration with vendors and internal teams.
Enforced security configurations through GPOs and collaborated with Information Security to address vulnerabilities and maintain infrastructure compliance.
Delivered L1 & L2 support for business-critical applications and services.
Created PowerShell scripts to automate user password reminders, storage monitoring reports and Exchange health checks reports. Generated VMware reports on server utilization.
Drafted SOPs, handled technical documentation and supported procurement through RFP creation.

Provided L1/L2 support for internal users, resolving hardware, network and software issues via phone, email and remote access tools.