Zeeshan Khalid

Used ManageEngine to track support tickets and document actions.
Delivered reliable, high quality technical support to average of 20 users daily.
Prepared equipment for staff use, installing cables, operating systems, and software.
Organised workspaces for employees with computer, monitors and associated cabling or equipment.
Answered user questions about hardware and software operation to help resolve problems.
Established and troubleshot network and data communications systems.
Installed new software for users and monitored version and patch update requirements.
Carried out new hardware installations and updates, keeping systems functional and secure.
Provided remote desktop support to 300+ users, efficiently resolving issues to minimise downtime.
Closed more than 15 tickets daily with 90% customer satisfaction.
Conducted IT onboarding of new starters and IT off-boarding of leavers.
Troubleshot hardware issues, ensuring minimal downtime.
Tracked computer system and network performance to identify root causes of issues.
Provided comprehensive technical support to employees and end-users, resolving a wide range of issues related to hardware, software, and network infrastructure.
Effectively managed IT support tickets, ensuring timely resolution and escalation of critical issues.
Troubleshoot and resolved network connectivity problems, including LAN, Wi-Fi, and VPN issues.
Installed, configured, and updated operating systems and software applications to meet user requirements.
Assisted in the setup and configuration of computers, printers, and other peripherals for new users.
Maintained accurate documentation of support processes, issues, and resolutions to enhance efficiency and knowledge sharing.
Actively participated in training programs to stay updated on the latest technologies and best practices.
Contributed to the management and tracking of IT hardware and software inventory.
Performed additional IT-related tasks as needed to support the overall operations of the IT department.

Installation of operating system windows 10, 11 and configure the device drivers
Setup and configuration of required applications
Setup and configure Office 365 related applications and provide L1 support
Setup and configure Outlook for the end users
End User support on Desktops, Laptops and printers
Preventive Maintenance activity for IT devices
Visting Customer location and providing IT support as per the contract
Following the helpdesk ticketing system for the day-to-day tasks
Installing and maintaining hardware and computer peripherals
Troubleshooting networking and connection issues
To perform hardware upgrade like Memory, Hard disk, Motherboard, power support..etc
Perform the system changes adhered to organizational policies
Perform windows upgrade as per the requirements
Perform routine check on end users systems for patch update, Antivirus update
Perform hardening of IT Desktops, laptops as per the requirements
Assisting the team on the racking the hardware equipment's
Providing support on the arranging the devices in the User Desk
Providing support on moving the hardware's between locations
Providing support in coordination for any vendor support for UPS, ELV Systems.

Delivered desktop support and technical training on software installation to over 400 clients
Installed the program on various company site's
Scheduled meetings with managers and supervisors
Following up with clients and seeking feedback on a daily basis.