Gwendoline POULMARC'H

• Delivered a 30% efficiency gain on an Oracle CX project.
• Led CX & AI transformation programs, improving business performance (Genesys).
• Hired, mentored, and led a team of 12 consultants, driving performance and growth.
• Implemented automation and SLA dashboards, optimizing KPIs.
• Restored client and supplier collaboration, endorsed as a trusted mediator.

Delivered a 30% efficiency gain on an Oracle CX project.
Led CX & AI transformation programs, improving business performance.
Hired, mentored, and led a team of 12 consultants, driving performance and growth.
Implemented automation and SLA dashboards, optimizing KPIs.
Restored client and supplier collaboration, endorsed as a trusted mediator.

• Conducted research on ethical AI prompt design and LLMs.
• Executed commercial strategies aligned with AI trends, driving qualified lead generation.
• Collaborated with internal/external stakeholders to build high-value propositions.

Conducted research on ethical AI prompt design and LLMs.
Executed commercial strategies aligned with AI trends, driving qualified lead generation.
Collaborated with internal/external stakeholders to build high-value propositions.

Orange Cloud Business / SII foundation — CX Digital Cloud Program Manager
Brest-Rennes, 2019 – 2023
• Launched digital cloud products in 4 EU markets, boosting lead conversion.
• Led cross-functional teams of up to 30 people across product, tech, and sales.
• Supported sales team transformation, driving improved processes and growth.
• Hired and mentored agile teams for talent development and projects success.
• Negotiated cybersecurity contracts, enhancing security protocols.
• Board member of SII Foundation; led CSR tech education initiatives in Africa and Asia.
Brittany Ferries (SII) — Embedded Application & Digital Project Manager
(Remote, France), 2016 – 2019
• Oversaw digital transformation across 9 vessels, tackling tech obsolescence.
• Launched embedded software, increasing security and service reliability by 20%.
• Managed contracts with global suppliers to commission 6 vessels on time and on budget.
• Created a strategic board to define long-term digital goals.
• Improved processes and reduced operational costs by 15%.
• Led Gallup workshops for change management and team engagement.
• Recruited and onboarded a new Project Manager to expand capacity.

Launched digital cloud products in 4 EU markets, boosting lead conversion.
Led cross-functional teams of up to 30 people across product, tech, and sales.
Supported sales team transformation, driving improved processes and growth.
Hired and mentored agile teams for talent development and projects success.
Negotiated cybersecurity contracts, enhancing security protocols.

Oversaw digital transformation across 9 vessels, tackling tech obsolescence.
Launched embedded software, increasing security and service reliability by 20%.
Managed contracts with global suppliers to commission 6 vessels on time and on budget.
Created a strategic board to define long-term digital goals.
Improved processes and reduced operational costs by 15%.

• Managed international launches of geosatellite internet and digital services.
• Led startup incubation programs focused on women's inclusion.
• Improved operational efficiency through CRM automation and restructuring.
• Conducted market research for strategic positioning.
• Delivered academic research based on Habermas' theory of communicative action; participated in foreign affairs delegations and international conferences.

Managed international launches of geosatellite internet and digital services.
Led startup incubation programs focused on women's inclusion.
Improved operational efficiency through CRM automation and restructuring.
Conducted market research for strategic positioning.
Delivered academic research based on Habermas' theory of communicative action.