Moses Mbuva

Optimized daily operations by redesigning staff schedules, reducing overtime costs by 12%.
Collaborated on budget management, contributing to a 10% reduction in operational waste.
Maintained 95% guest satisfaction through prompt resolution of inquiries and complaints.
Oversaw employee performance, provided constructive feedback, and implemented strategies to enhance team productivity and morale.
Handled guest relations, resolved conflicts, and ensured a positive and memorable experience for all guests.
Coordinated staff schedules, monitored task completion, and ensured accuracy and accountability in all operational procedures.

Resolved 50+ customer issues weekly via phone and email, maintaining a 98% resolution rate.
Trained 5 new interns on service protocols, improving team efficiency by 15%.
Provided exceptional customer service, addressing inquiries, resolving issues, and guiding customers through product selections.
Demonstrated strong communication skills, effectively conveying product information and troubleshooting customer concerns.
Maintained a high level of professionalism and composure while managing a high volume of customer interactions in a fast-paced environment.
Gathered and classified customer information to identify trends, resolve problems, and improve service delivery.
Collaborated with team members to ensure seamless customer support and achieve departmental goals.