Ijlal Musa

Plan and coordinate travel arrangements, including booking flights, organizing transport, and securing hotel accommodations.
Serve as the primary point of contact for travel-related inquiries.
Process transactions and maintain up-to-date records in the travel desk system.
Oversee office supplies management and produce printing materials.
Handle fuel management and vendor invoices.
Provide support for ad hoc projects.

Implement administrative projects, systems, procedures, and policies.
Maintain administrative workflow by studying processes and implementing cost reductions.
Develop administrative staff by providing training and coaching.
Serve as liaison with technical support staff for office equipment.

Communicate with customers and follow up on leads.
Answer customers' questions and resolve concerns.
Upsell products and services.

Prospect and develop new customers.
Contribute to net revenue, process, and compliance initiatives.
Meet monthly sales target.

Coordinate activities to ensure efficiency.
Manage emails, letters, and phone calls for management.
Purchase office supplies and oversee maintenance of facilities.

Coordinate activities implementation with partners.
Assist the CVAW Unit director in issuing reports.

Assist customers with making payments.
Field customer complaints and queries.
Provide outstanding service to customers.

Answer phones from customers and respond to inquiries.
Handle and resolve customer complaints.
Provide customers with product information.