Fatimé Alzahra Abdelmadjit

User management on Azure Active Directory
Maintenance of the FHI360 IT system
Manage and collaborate with third-party vendors/suppliers
Train staff on new technologies deployed
Maintaining the FHI360 computer system and upgrading as needed
Responsible for the optimal functioning of all devices and IT equipment
Responsible for FHI360 inventory and updating
Support to Logistics and Procurement Manager for vehicle management and procurement needs

Support for hardware, software, printers, applications, operating systems and network devices
Manage users on Azure Active Directory
Perform software installations on FHI360 computers and configure applications
Maintain FHI360 computer system and upgrade as needed

User Support
Maintenance of machines
Configuration and assistance on Windows 10, Microsoft Office 2016, Zoom, U2000, Oracle
Regular updating of the Asset Register (AR)

Backing up data from the server (Domino Server)
Technical support of users on Helpdesk (Service Now)
Installation and Configuration of IT equipment
Local Network Administration

Maintenance of IT equipment
Creation and Integration of users in the server domain (Windows Server 2008)
Followed and managed user accounts
Local Network Administration

Supervision of IT equipment
Installation and Update of new IT equipment
Connecting new users to local network