Tony Choueifaty

Build positive, long-term, trust-based relationships between various stakeholders
Attend the agency management meetings that involves the quality of services and meeting key customers
Review NPS/TPS survey results, conducted analysis and root cause identification, and implemented action plans to enhance customer experience
Conduct regular analysis of KPIs/SLA performance, driving improvements in collaboration with delivery teams, agencies, and HO
Support HO team and coordinate between agency and GBS to implement the standardization initiatives
Visit partner site at regular frequencies

Define project deliverables, KPIs, milestones and timelines
Manage multiple projects and teams simultaneously through all stages and ensure smooth transition until projects closure
Establish project timelines and confirm milestone deadlines were met punctually
Collaborate cross-functionally with commercial and operational departments to facilitate seamless process transitions
Prepare comprehensive process documents/artifacts and standard operating procedures (SOPs) for staff implementation
Analyze productivity metrics to ensure adequate resource allocation and hiring
Anticipate risk factors and present solution plans to stakeholders to mitigate issues during transitions

Managed the freight and clearance coordination by Air and Sea of the first Oil and Gas industrial project and presented daily reports
Worked cross-functionally by providing quotations for Total E&P Oil and Gas project through suggesting flexible solutions to minimize risk
Negotiated prices for tenders and projects with Bollore wide network and various agents worldwide to secure the transition of new accounts
Executed more than 1,000 jobs in 2019 at around 450Tons in volume, with 7 figures gross profit and no margin of error
Ensured all quotations target rates are converted to bookings (80-90% ratio) and business is secured through an aggressive market approach
Increased sales revenue/volume from existing accounts and generating new leads by understanding client needs and coming up with flexible solutions to their problems
Worked at a commercial level by acquiring several key accounts

Arranged daily meetings with clients and outdoor business providers such as car dealers
Checked loan agreements to ensure that they are complete and accurate according to the bank internal policies
Calculated the amount of debt and funds available to plan methods of payoff and to estimate time for debt liquidation
Analyzed applicants' financial status
Made sure a minimum of three applications are available each day through my relations with dealers in the market
Handled loan applications