Ebuka Nwafor
Administración Pública en The University of Nigeria Nsukka
Nigeria
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Product Marketing Manager en Royal Majesty Paints
Results-oriented sales and customer service expert with a tested, trusted, and proven track record of increasing the profit curve to the right within the first 30 days. Reach out to me now if you want a profitable staff in your team.
Experiencia
Royal Majesty Paints
Product Marketing Manager
March 2018 - April 2023
Contacted potential and existing customers to explore the benefits of new product lines and services.
Handled 5 hours of customer service with around 12 clients per hour.
Helped over 200 customers through voice calls in choosing items based on product characteristics and client needs.
Identified over 100 new customers using referrals from existing satisfied customers, company directories, trade attendance, conferences, social media platforms, and lead generation.
Rolex Chemicals and Industries
Intern
August 2016 - November 2017
Responded to over 15 customers' inquiries per hour regarding pricing, services, item availability, or credit conditions.
Informed approximately 25 consumers per hour of projected dates of delivery, warranties, and other item-related information.
Students Christian Movement, UNN
Administrative Assistant
May 2015 - July 2016
Contacted potential and existing members to explore the benefits of becoming members and the need to invite new members.
Provided feedback on challenges non-committed members are facing and proffered solutions to it.
Increased membership to over 250 committed members.
Introduced the use of CRM tools in communicating with our members in other states.
Educación
Certificaciones y Distintivos
No se agregó certificaciones o distintivos
Idiomas
Inglés
Profesional
Habilidades
Customer Engagement
Customer Acquisition
Sales and Marketing Services
Telemarketing
CRM (Customer Relationship Management)
Salesforce CRM
Customer Care
Salesforce Certified